Remote DVR stopped working

[Jim0]

A few days ago remote DVR stopped working for all 3 of my DVRs. So far I have..

1) Reset all the DVRs with VZ In home agent

2) Reset the router with a paper clip in the back

3) Unplugged and replugged the DVRs

I have also

1) Used Chat support.. they got me up to reset the router (after I waited for 20 minutes for an agent to respond). When the router reset, of course, I lost the chat session. But it didn't fix the problem either.

2) Tried to call tech support.. got told the call volume was high and all they could do was route me to an automated menu system which was useless. Finally gave up on that.

3) Tried to use email to contact support. As soon as I indicated I needed FIOS tech support, email went away and it just took me back to the support page on FIOS to look at the FAQs and crap. I did, and there is nothing about how to get this fixed that I could find.

So now I am on this forum hoping someone has a clue what to do.

I would add, that this happened about 3 months ago as well. That time I did get through to phone tech support. I did all the resets and reboots and stuff which didn't help. Finally they made a "change to my account in their database". Remote DVR started working again for me.. and lasted another 3 months before it died this time.

So.. if someone from Verizon reads this, please let me know what to do. There seems to be no way to actually get support on this, at least tonight.

[Weekender]

Not working on one of my 2 HD STBs.  One functions fine - shows drive space used, recorded programs, scheduled recordings, favorite channels, etc.  It cannot access the other box.

Ran Self Diagonostics.  Both boxes show Listener 1 enabled.

Why would it work fine with on STB and not another on the same network?

[redup]

I called Verizon Support this AM to report no remote DVR on one of my two DVRs.  Tier 1 support was very considerate and opened a Trouble Ticket to the group that supports remote DVR.  I was assured they would call and was also given a Verizon Ticket number.  Just logged in to check status.  Ticket was closed at 531 PM Eastern Time with no resolution listed and I still have the same problem.  Sure hope Verizon gets it together on this problem.  Both my DVRs show Listening 1.

VERIZON PLEASE HELP.  My ticket number is {edited for privacy}

RESTON VA

[Gambit61]

I'm having the same problem. I just learned about this remote DVR function and neither the web page or Blackberry app work. 😞 

[D-I-Ytelecommgr]

Can someone please point me to instructions on how to run "Self Diagnostics"?

AdvTHANKSance.

DUH! NEVERMIND! Spelling error in my search.. I found it!

[redup]

I just spent 30 minutes or so on the phone with Verizon Tech support in an attempt to resolve my remote DVR problem.  The issue was escalated up two levels and response is for now....Verizon needs more time to resolve.  Will be interesting to see if they are able to resolve this time.

I still have good remote dvr on one of two DVRs and Verizon confirmed they see the problem.  New ticket is open.

Reston Va

[redup]

Both of my DVR are now accessible via Remote DVR.  Yeah Verizon.  My DVR that was not working is now on Listening 2 and is working perfectly via Remote DVR.

Thanks very much VERIZON.

Reston Va

[salexander303]

I 've been stuck in Listener 1 mode for weeks. How does one get their STB to go to listener 2?

[Dutch421]

Mine was working fine...stopped working in late January and has not worked since. I gave up on it.

[selah81]

I have this same issue and I refuse to give up on mine. I would rather keep calling and begin to demand credit. This is clearly false advertising, and I am a patient person but it is running low

[redup]

Wish I could add something of value.  Mine stopped working in March, spent time with Verizon, they fixed it and worked until last week.  Spent lots of time with Verizon in the Chat, they sent me a replacement DVR yesterday.  Installed the new DVR, now instead of FAILED when I run the DIAGNOSTIC, I'm receiving Listner 1 Started.  I have 2 DVRs, one works one does not.  Since the one that works indicates LISTNER 1 STARTED, the 2nd must indicate LISTNER 2 STARTED when SELF DIAGNOSTICS are run.  So later today I'll need to spend more time with VERIZON to see if I can get them to correct...for the new DVR just installed.

[redup]

Spent some time with Verizon on the phone and now both DVRs are accessible via the WEB.  Web DVR working, with one DVR on Listener 1 and 2n on Listener 2.  Thanks Verizon.  DROID upgraded to 2.1 and Remote DVR fixed.

[redup]

Well here it is Sept 3rd, 2010 and once again one of my 2 DVRs is not working again.  One box is fine via remote DVR and is on Listener 1.  The 2nd box that is not accessible via remote DVR also indicates Listener 1 Started for the remote DVR.  The 2nd box should be reporting ""Listener 2** started.

I've tried the live chat, but have not been able to get in to it for two days, so am now on hold awaiting for a real person.  Please help Verizon, this is so very tiring.. 

[redup]

Finally got in to live chat and the Verizon agent fixed in within 5 minutes.  Said in the future to disable and enable remote access.  Great work Verizon. 

[Stew7710]

Both our DVRs have extremely slow response times ( 1-2 minutes or more ) I got an application error when trying to run the auto fix. These delays started around the time of the new UI. I'll keep readying around the forum for an answer. If anyone has some guidance or a fix prior to calling VZ, please let me know.

[Stenzack1]

I just got off the landline with FIOS TV tech support. After the guy did some "port mapping" my remote DVR control functions as it should. Others who are having the problems with this new feature might mention my fix when you call in to tech support.

[rick12]

Last week I installed the new app for Android on my Eris. It worked fine until this morning when it wouldn't connect. I checked on the TV and online and my number was enabled. I spent time on the phone with a rep for whom this was new (as expected). He reset the DVR, so I got a new access number. I entered it and still cannot connect. I can connect with Remote DVR through  the browser on my phone, but not through the new app (available in the Android market, by the way).

If anyone reading this has had this problem and solved it, please pass along the fix.