Add me to this list. Even (thanks to Nstar working on a transformer) did a power-off reset of the whole **bleeping** house! 
A few days ago remote DVR stopped working for all 3 of my DVRs. So far I have..
1) Reset all the DVRs with VZ In home agent
2) Reset the router with a paper clip in the back
3) Unplugged and replugged the DVRs
I have also
1) Used Chat support.. they got me up to reset the router (after I waited for 20 minutes for an agent to respond). When the router reset, of course, I lost the chat session. But it didn't fix the problem either.
2) Tried to call tech support.. got told the call volume was high and all they could do was route me to an automated menu system which was useless. Finally gave up on that.
3) Tried to use email to contact support. As soon as I indicated I needed FIOS tech support, email went away and it just took me back to the support page on FIOS to look at the FAQs and crap. I did, and there is nothing about how to get this fixed that I could find.
So now I am on this forum hoping someone has a clue what to do.
I would add, that this happened about 3 months ago as well. That time I did get through to phone tech support. I did all the resets and reboots and stuff which didn't help. Finally they made a "change to my account in their database". Remote DVR started working again for me.. and lasted another 3 months before it died this time.
So.. if someone from Verizon reads this, please let me know what to do. There seems to be no way to actually get support on this, at least tonight.
Hey Jim, I would like to help you out can you send me a private message with your home phone # or your name and address. I could check and see if your DVR is on the network.
I have the exact problem with my two STB's and have done every step as above including resetting the router. Called tech and she was helpless. I have done every possible "trick" possible. One interesting side note though. When the remote dvr was working, one dvr would read "listener 1 started" and the other dvr would read "listener 2 started" now they both read "listener 1 started". I could assume that there is some sort of conflict or a general network problem. I noted that Ron stated that he had the ability to check and see if the stb's were on the network??? I do have all the widgets, on demands, menus and tv guides w/o a problem. Also on the self diagnostics all appears to be well except the aforementioned listener status. Help!!!!!
I also have the exact same problem. I called tech support twice and they tried everything, both with the router & the STB. I checked In Home Agent & it says my trouble ticket has now been closed, but my remote DVR still doesn't work. I think the;y gave up trying to fix it. I'd like this feature to be fixed since it was very handy to use.
Can someone check if my STB is on the network?
I also have VOD & widgets. Even Media Manager works on my computer & STB. Everything works except remote DVR.
My remote DVR also stopped working a couple of days ago for one of my 2 DVR's. The box does not respond to a query. the other dvr still works using remote features. I ran diagnostics. listener 1 started. And rebooted the box using the phone menu. In home agent has my boxes listed incorrectly as to their physical location compared to the names in my verizon under the heading "my set top boxes"
any help appriciated
Edit..
I just checked and diagnostics on both boxes refer to "start listener 1" all self diags successful on both boxes
I am having the EXACT SAME problem...... Can someone from VERIZON seriously look into this???
A LOT of people are now reporting that the Remote DVR on Verizons website is NOT WORKING. I have had this issue for over 1 week now. Power Cycling the settop and the router DOES NOT fix the issue as it had in the past. I believe this might be an issue w/ the VERIZON servers in the Head End. Could a Verizon Tech please look into this? I had RON (Verizon Tech on this board) Look into the issuse last week. He reset my settop, but even that DID NOT fix the issue.... Please let me know if/when someone looks into this issue.
Thanks,
Jeff
Add me to this list. Even (thanks to Nstar working on a transformer) did a power-off reset of the whole **bleeping** house!
UPDATE OF ABOVE - Spoke to support. We currently have a DI-624 router which is no longer supported, along with the motorola router for the guide etc. Support is shipping a new router,. Guess we'll see where this goes.
I have an MI424 Actiontech with this problem...
I also have an MI424 Actiotech router. I don't think this is causing the problem. The remote DVR worked fine up until about a week to 10 days ago. It would seem something happened on Verizon's end during this time.
"I have an MI424 Actiontech with this problem...".
Well I did kind of figure the router thing was a red herring,. Claimed he hadn't heard of the problem before.
Ditto to all of the complaints previous to mine!! At least most of you have gotten to use the remote DVR web access, even for a little while. In my case it doesn't work at all, even though everything checks out through all available resources. It's a total mystery to me (and obviously a lot of other people). If this feature is experiencing this much trouble, and no technician has been able to figure out a resolution in over a year, then why doesn't Verizon just admit the problems and pull the product until it works the way it's supposed to? Sounds to me like they rolled this feature out before the bugs were worked out, and now they don't want to admit they made a mistake.
I'm on the verge of taking my business elsewhere ... and believe me, the remote DVR isn't the only technical problem with Verizon products. I've had trouble with my TV reception and weak signals ever since Fios was installed over a year ago. It's disgusting to have to deal with such incompetence!!
I opened a ticket via phone on Sunday. The tech said he couldn't help (after trying several things) and he said he would move the ticket along and I would get a call later Sunday or Monday. I have not had a call back. Due to severe weather I know they are extra busy, but I still expect a call.
If this cant be resolved, I will be requesting a monthly service credit until it is. The feature is advertised and it obviously does not work properly at this point. It is one of the advantages I saw to going with Fios. Being able to set things up remotely.
Fixed. Mysteriously working fine again today
I guess you're one of the lucky ones ... I haven't been able to access the features at all. I, too, have contacted Verizon support via feedback, website support, phone calls, email, etc. etc. STILL NO RESPONSES OR ANSWERS!
I have two DVRs. One responds great to Remote DVR via the web and from my Motorola DROID. The second one does is does not respond when accessed via the WEB Remote DVR. I've run all the diagnostics and rebooted and still not accessible via the web....recieve the following: Set Top Box - 0000308259592159 is not responding.
Hope we get some help from Verizon Soon
Reston Va
Good news!! Someone in the Verizon DVR Remote Access Group called and left me a message that my access should be fixed now ... AND IT IS. Don't have a clue what they did, but it wasn't anything that included me. Just wish they had told me that earlier and all of this frustration could have been avoided.
Mine just got fixed! The problem is the listener 1, listener 2 status issue. On the self diagnostic screen on my TV, it was showing listener 1 status. It should be listener 2. I just called Verizon again this morning for the 4th time. This time, I got a tech guy who really knew what was going on. He changed something on his end & I reset my router and turned off the STB at the same time. Finally, it was changed to listener 2 status & now my remote DVR works again!
Yep - Mine now says Listner 2 and works again too... BUT, for some reason, 3 days ago it said listner 2 and worked... then today it said "failed" in the self diagnostic.... I power cycled the settop, then it said Listner 2 started. About 2 hours later, the Remote DVR started working again.
This has stopped working for me, too.
I tried the suggestions - disconnect/reconnect DVR; disable/reenable Remote DVR; Self Diagnostics, etc. Shows Listener 1 started on both DVRs.
Router shows correct configuration.
Called in to FiOS Tech Support, and they tried their magic to no avail.
They're going to send out a tech to see if there is anything else that it could be.
Frustrated, as I forgot to record the opening ceremony of the Olympics last night; tried to set remotely but it failed.
Oh well; when it worled, it was great.
One other thing: web site can see the Remote DVR status (Enabled/Disabled), but unable to report disk capacity status, what recordings are on each box, and of course, no longer able to set recording by internet.
Mike
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