Remote not working right - need new one for main tv
gcville
Contributor - Level 3

My remote is not working very well even after putting in new batteries.

Turning the tv on and off is a challenge with it. I have to point it just right and it takes many attempts.

How do i get a new remote? Please provide the steps i need to take or phone number / website /cost,etc. 

Thanks!

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1 Solution
CRobGauth
Community Leader
Community Leader

Verizon doesn't give out free ones any more.

Too many people abused it.

Try googling FiOS accessories or look on eBay.

There are a  number there

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CDOsr
Enthusiast - Level 3
CRobGauth
Community Leader
Community Leader

Verizon doesn't give out free ones any more.

Too many people abused it.

Try googling FiOS accessories or look on eBay.

There are a  number there

gcville
Contributor - Level 3

Thanks. I guess being a Fios customersince around 2007 doesnt matter.  Can i use my Fios rewards towards a new remote at least?  i mean the remotes dont last forever.  Should be free replacement after being a long time customer.

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tns2
Community Leader
Community Leader

Agree it would be a better idea to allow occasional replacement of the remotes.   But of course they changed this policy because of the major abuse they were getting.

I happen to have a few spares because they don't want them back when you upgrade equipment which I did.  Once to replace a 6xxx with a 7xxx, and then to upgrade to Quantum.  Good thing, because I dropped one once too often and another is acting a bit flaky at times and probably ready for retirement.  Now being Frontier, I wonder what their policy is.

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gcville
Contributor - Level 3

I found a solution for this...    I just need to hold down the power button for a few seconds and it turns the tv on.  Before it was like 10% effective.  When i hold down the button , it works every time to turn the tv on or off.  Yeah, they should replace these for free if you are a customer for over 10 yrs or have had the remove for over 5.  That would be fair.

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