Our Set Top box is not working properly and our picture is constantly freezing. I have gone through the trouble shooting steps multiple times and the problem persists. Please tell me how I can exchange our set box for a new one.
We also have a broken remote that needs to be replaced
Solved! Go to Correct Answer
Can a quick summary of the steps taken to date be listed?
A replacement remote can be ordered off of the television here:
MENU->Top Support Tools->Replace Fios Remote.
Can a quick summary of the steps taken to date be listed?
A replacement remote can be ordered off of the television here:
MENU->Top Support Tools->Replace Fios Remote.
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