Recently I upgraded my Legacy Motorola boxes with FIOS ONE VM4100 and some IPC4100's and had no issues installing the new router and activating the new boxes. I was trying to upgrade online to Basic DVR for $12 and just want to confirm I can still order just Basic if I have more then 1 box on my account. It seemed to let me choose it but then it started giving a message about having to return equipment but yet all I want to do is activate the DVR that is already in my VMS4100. Thx for any replies.
Rick
Try going through the billing department and tell them what your issues are.
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