For the last few days my STB ( HD QIP 7100-1 ) has gone off and then a Fios Download has happened to bring back my picture and audio This has happened at least twice a day while I'm watching a program. FYI I have done the diagnostic test and all parts but the DVR have shown successful--I don't have a DVR so this marked Failed is not the problem . All other tests such as Fix Fios TV Issues, Self Diagnostics, Network Diagnostics, STB Reboot have not helped or shown any problems.
I can't believe that updates are happening so often,so do I need a new STB? This is the first time this has happened .
Also Sleep Timer is on Never.
Holly
Solved! Go to Correct Answer
Something I did or Verizon did has solved the problem as I haven't had the STB go off since I posted this a week ago. If it was something I did as noted by me on June 9, I don't know which of the things I did solved the problem. But if this happens to someone else, I would suggest you try all the things i did that were posted in my first message.
Holly
Sounds like the box is dying.
Probably need to contact support.
Something I did or Verizon did has solved the problem as I haven't had the STB go off since I posted this a week ago. If it was something I did as noted by me on June 9, I don't know which of the things I did solved the problem. But if this happens to someone else, I would suggest you try all the things i did that were posted in my first message.
Holly
Start a new topic or ask questions in the open forum.
