Samsung 50inch plasma "hp-s5073" video cuts out with Motorola HD DVR "QIP6416-2"

[Stdoms]

Hello Community,

I've done a bit of searching online and I've had no luck trying to fix my issue. I have a 50inch HD TV Samsung plasma model - hp-s5073 - and a Verizon FIOS Motorola HD DVR model - QIP6416-2.

The issue at hand is that after about 30mins of watching T.V on my plasma the video cuts out but the sound stays on. I've switched it from HDMI to component and it does the same thing. I've checked the Samsung website to see if there were any firmware updates for my T.V and there aren't any. I've called verizon about 3 times and they sent me 2 DVR's ( Verizon FIOS Motorola HD DVR model - QIP6416-2)  and I'm currently on my third one with the same problem. I have also tried using a standard receiver Motorola QIP-2500-3 and the same EXACT thing happens it cuts out after 30 mins. 

I've only had FIOS T.V since June 19th 2009, before that I had direct T.V with a HD DVR and never had a problem

I've exhausted pretty much every outlet tying to find a fix.. no luck.

I would appreciate any input / fixes you guys have had worked for you.

[GailM2]

How do you find out what type of chips they use?

[tsauter1]

Generally it takes some digging. I used a combination of the spec sheet on Sony's website and a Tech Forum for Sony products.

[GailM2]

I just had the video card replaced in the TV and since it went out again, should I assume that they are still using the Samsung chips?

[GailM2]

I've found out from Verizon that if the card had the most recent firmware update it should work. I'm not sure what to do at this point.

[tsauter1]

I would bet that the technician did not put a new video card in. He more than likely put in a card that was new but in storage and from the time as the TV was made. I recommend to keep calling them out. The only real way to get current hardware is for them to replace the TV with the current model.

[cptab]

I agree with others, the video problem is not limited to Samsung.  I have a 3 year old Sony LCD and I use the HDMI cable.  I never had a problem like this with Comcast.  Verizon told me to use component and wait for the downloaded fix.  The rep couldn't comment on the difference re: video and audio except for the fact that she personally wouldn't notice the difference.  I'll seek some credits if the temp fix is of poor quality.  Why did I switch? 

[Justin46]

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@cptab wrote:

I agree with others, the video problem is not limited to Samsung.  I have a 3 year old Sony LCD and I use the HDMI cable.  I never had a problem like this with Comcast.  Verizon told me to use component and wait for the downloaded fix.  The rep couldn't comment on the difference re: video and audio except for the fact that she personally wouldn't notice the difference.  I'll seek some credits if the temp fix is of poor quality.  Why did I switch? 

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From everything I have read, no, the problem is not limited to Samsung. However, it does not happen to everybody either; I have a 4 year old Sony LCD HD TV, use HDMI, and have never had the problem.

From a limited number of reports I have seen, it appears that the new 1.7 level of the IMG does significantly help with this problem. I think all of the comments I have seen so far say the problem is totally gone, although of course I might have missed some. The 1.7 level is being distributed nationally over the next month or so, Texas and California already have it, so I think if you and the others will just hold on for a little while longer I think (hope!) you will see a big improvement.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[GailM2]

My solution is to go back to Comcast, and I will continue with the Best Buy service calls as well. If switching back solves the problem GREAT, otherwise, I'd need a new TV anyway. I refuse to continue to attempt to make a square peg fit into a round hole. Complete and utter waste of my time.

[GailM2]

I might add, that at no time, during the 6 -8 phone calls I made to Verizon was it acknowledged that other people were having the same problem, or that they were working on a software fix. I was given the same advice as to the cables. I have had the problem with both types; it made no difference.

I don't understand what you are referring to by "1.7 img." Is this something that will be sent to the box?

The last person I spoke to was very snippy with me, telling me that it was because the NEW video card in the TV didn't have the most recent firmware. You say that this "fix" is being distributed. WHEN? I live in Pennsylvania.

[Justin46]

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@GailM wrote:

I might add, that at no time, during the 6 -8 phone calls I made to Verizon was it acknowledged that other people were having the same problem, or that they were working on a software fix. I was given the same advice as to the cables. I have had the problem with both types; it made no difference.

I don't understand what you are referring to by "1.7 img." Is this something that will be sent to the box?

The last person I spoke to was very snippy with me, telling me that it was because the NEW video card in the TV didn't have the most recent firmware. You say that this "fix" is being distributed. WHEN? I live in Pennsylvania.

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Gail,

"I might add, that at no time, during the 6 -8 phone calls I made to Verizon was it acknowledged that other people were having the same problem, or that they were working on a software fix." There are numerous threads here and at other forums discussing this issue in detail. While I agree that the Verizon people you talk to on the phone should be aware of the issue, some aren't, and that's just life.

"I don't understand what you are referring to by "1.7 img." Is this something that will be sent to the box?" Yes. I started a thread here Tuesday morning of this week on this topic, the topic subject is "IMG 1.7 Experience." Please read it.

"You say that this "fix" is being distributed. WHEN? I live in Pennsylvania."  I said in the post you have quoted "The 1.7 level is being distributed nationally over the next month or so". That is the best info I have avaliable, if I had better info I would have posted it.

I hope you will stay with FiOS until your area gets the fix, I truely think it will help you. But I have no way to know for sure until you get it and use it in your specific environment.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248