Sept 2020 Fios DVR and Guide Update
Enthusiast - Level 2

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

1 Solution
Community Manager
Community Manager

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements




You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.


Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable


Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.


As always, we greatly appreciate and value your feedback.

Thank you.

Community Manager
Community Manager II

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1,202 Replies
Enthusiast - Level 1

I also opened an account to complain about the new guide.  What a mess.  If I open the guide to see what else is on, I loose the video of the channel I am on and only get the audio.  Nor can I see the channel names/logos on the left column--just the really useful "TV" letters.  Why would you disable features and act like you have improved matters?  

Enthusiast - Level 1

I cannot see the guide well -  the “transparent” background is distracting, the text/print too small, channel list on the left is too small. 

When trying to set programs to record,  I find that I cannot advance the hours on the guide by pressing the single black arrow  ( to the right of the DVR button) on my remote. In the past, I could advance using that very button. Now I can only advance by using the blue arrow ( to the right of green OK button). 

The old guide was so much easier to use, to read. I don’t know why FIOS felt the need to fix what wasn’t broken.

Enthusiast - Level 1

I am responding to my own post. I agree with all the previous posters. The response to anything - to change channels, to adjust volume, to pause, to fast forward or to rewind is very, slow, sluggish. 

Again, FIOS, why change something that worked perfectly fine? If you did so for expediency, you failed. Now it’s very frustrating to navigate. 

Enthusiast - Level 1

I agree with all these comments...the new guide is slower & less user friendly.   PLEASE CHANGE IT BACK!!

Enthusiast - Level 1

I wonder if we got enough signatures they would roll back this terrible update? It may be worth a shot. I'm really thinking of cutting the cord now after this.

Enthusiast - Level 1

Also, it used to be if you tuned into a show after it already started, you could press record and the whole show would record including the minutes you missed, now it only records from when you pressed record. In addition, you could also rewind a show you came in the middle of and watch the entire show even if you tuned in late. Now you can’t even do that. Also, if a show is new and not a repeat, the word new was in green. Now the word new is the same as all the other words. The new guide is much harder to see and use.  

Enthusiast - Level 3

Dang!  I used REWIND and RECORD current program all the time.  Maybe I should unsubscribe to this thread and avoid getting further spun up into a rage every time I open the new postings.   Can we hope somebody in senior mgmt will drop in to address some of these issues and the steps they might take to fix them.  VZ DON'T CARE --- VDC!  The Fake SOLVED check-off seems to confirm this!

This is so depressing...  Haven't we been through enough this year, boarded up in our residences?  And now VZ sucks the joy out of TV!

Enthusiast - Level 1

The 2020 Fios update is a failure.  It is hard to read, serious lags when doing anything, boring display of the menu.  I actually thought my remote was broken as it was taking forever to select anything.  I purchased a new remote from Verizon and now realize it was not my remote but the miserable 😩 Fios update.  
please go back to the old software that WORKED.  
I have been a long time customer of Verizon FIOS but I am very unhappy with this software update.  I have a degree in Industrial Engineering.  In my shop is a big sign to remind me to keep it simple.  “If it isn’t broke, don’t fix it.”  Advice that Verizon needs to follow. 

Enthusiast - Level 2

I agree, our remote is so sluggish. We can’t ever get to the right channel... if I want 503 it usually lands on’s awful, it’s impossible to read, and everything else everyone is complaining  about 

Enthusiast - Level 1

I agree. The old guid was user friendly. This one is horrible.  Sluggish too

Enthusiast - Level 1

So much harder to read, at least give us the option to go back

Enthusiast - Level 1

Absolutely awful, the channel/time/show title are all too small. White on black and the font are not visually pleasant, I finally had to turn it to zero seconds to avoid the guide entirely. It shouldn't be this hard to figure out what you're watching. Bring back the old guide!

Enthusiast - Level 2

Agreed! It puts you into overload making it that much more difficult to get to what you were trying to do.

Enthusiast - Level 1

  I have found the Guide and UI changes made late in the summer to be horrible. The response time on the Guide and while changing channels is so slow. Where I used to be able to type in a channel number to change the channel, now about 1/3 of the time one of the digits drop and it takes what seems to be seconds longer to register that I am looking to change a channel and then change the channel.  I used to be able to bring up the guide with the heart button, and cycle through the favorites, but now I can only bring up the Guide with the guide button and not cycle through.

 The Guide used to be so fast to come up and to scroll through. Now it is frustratingly slow.

Enthusiast - Level 1

Totally agree. Moving to Comcast. 

Enthusiast - Level 2

Same issues. Horrible!!

Enthusiast - Level 1

Agree with all the complaints. Worst “upgrade” I’ve ever seen

Enthusiast - Level 3

Another vote for a complete rollback of this disastrous "update".  It is godawful.

Enthusiast - Level 3

Before the recent update, when viewing the guide you could see the live channel you were currently watching in the upper left corner while you searched the guide for something better to watch. 

The guide no longer displays the live video and instead shows a picture of a program on whichever channel you happen to be on as you scroll through the guide. Is there a way to get this feature setting turned  back on? I cant seem to find a way to get it Working again. 

Enthusiast - Level 3

I miss that PIP box as well. Maybe this will get someone's attention: FIOS ADVERTISERS We can't see the ads for your products any longer when perusing the guide during commercials. You know that's when a lot of people go to the guide. When a commercial comes on. I know I do.

Enthusiast - Level 3

I wonder if since the text is so small and hard to read on the new guide that they thought having a picture would be better? 

Alot of people I talked to would rather have less channels show on the guide page that you can actually read and have live video of what you are currently watching.