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Sept 2020 Fios DVR and Guide Update
Scott804
Enthusiast - Level 2
‎09-19-2020 04:18 PM

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

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Nilsa_VZ
Community Manager
Community Manager
In response to Nilsa_VZ
‎01-20-2021 12:43 PM

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements

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You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

As always, we greatly appreciate and value your feedback.

Thank you.



Community Manager
Community Manager II

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PezBo33
Enthusiast - Level 1
In response to twomedic
‎10-08-2020 03:26 PM

Is there a solution or rollback here?

Thanks,

Jim

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2poodles1
Enthusiast - Level 3
In response to twomedic
‎10-08-2020 05:34 PM

Just want to add that in my many, many years of cable and satellite and FIOS providers, I have NEVER been so annoyed that I would make the effort to post comments on a guide. Until now.  That’s how awful this is.  

For FIOS, consider testing this sort of thing on real customers, not just your marketing agency.  Just saying.  

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G-S
Enthusiast - Level 3
In response to 2poodles1
‎10-08-2020 05:38 PM

How do we know if anyone of importance is listening? Or are we just senselessly complaining to each other?

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2poodles1
Enthusiast - Level 3
In response to G-S
‎10-08-2020 05:42 PM

Well, if a change is made, we’ll know. If not, we don’t know if TPTB don’t read this or simply don’t care.  I suspect they are informed, so if no changes are made, you can assume they don’t care what their customers think. Or, the folks who paid so much to their marketing firm that came up with this hair-brained concept are unwilling to admit their mistake. 

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Ccvideo
Enthusiast - Level 1
In response to twomedic
‎10-08-2020 06:49 PM

Also do not like new guide, this was not an update it was a  downgrade.  We also miss the color coded menu and having our current show playing while we browse guide ..so unhappy with this as is several other people who have brought it up 

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fiosunhappy
Enthusiast - Level 1
In response to Ccvideo
‎10-08-2020 08:40 PM

100% agree.  Worst upgrade ever.

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Rideforlife
Enthusiast - Level 1
In response to twomedic
‎10-09-2020 04:54 AM

The color coding made it very easy to scroll through.  Verizon needs to add that feature back !!

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Rideforlife
Enthusiast - Level 1
In response to twomedic
‎10-09-2020 04:58 AM

bring back the color coding verizon !!!

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Feats
Enthusiast - Level 1
In response to twomedic
‎10-09-2020 09:10 AM

Completely agree. New format stinks. Also removed about to jump ahead 90 min in guide

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Scroller1
Enthusiast - Level 1
In response to twomedic
‎10-09-2020 03:10 PM

I cannot stand having no colors. I text on smaller TV's is hard to read

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adios1
Enthusiast - Level 1
In response to twomedic
‎10-09-2020 03:22 PM

I agree.  I absolutely HATE the new guide with everything in exactly the same color etc.   I'm tempted to drop FIOS just because I hate it so very much.  Not sure who thought this was better and more helpful!

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Joel20ll
Enthusiast - Level 1
In response to twomedic
‎10-09-2020 04:50 PM

Exactly, the color coding made it easier to find movies, sports, etc. 

The new guide is also **bleep** poor slow. Moreover, typing in the channel is slower and almost always results in landing on the wrong channel.

I don’t believe the FiOS’s official party line that there was rigorous testing. Nobody would think this is an improvement. Nobody.

For the first time in six years I’m considering switching to Optimum Altice. 

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heidivandy
Enthusiast - Level 1
In response to twomedic
‎10-10-2020 03:01 PM

This drives us all crazy. The menu is now much harder to read without the color coding.

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GG011
Enthusiast - Level 1
In response to twomedic
‎10-11-2020 07:43 AM

I agree. I used to be able to that titles were movies. Now I have to read every line, it’s awful. 

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Sara0424
Enthusiast - Level 1
In response to twomedic
‎10-11-2020 07:26 PM

That really sucks

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FS84
Enthusiast - Level 1
In response to twomedic
‎10-12-2020 05:54 AM

Yes! This is my biggest issue. Bring back the color coding! 

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Maggie681
Enthusiast - Level 1
In response to twomedic
‎10-12-2020 05:34 PM

I agree.

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VirtualPTS1
Enthusiast - Level 1
In response to Maggie681
‎10-12-2020 06:14 PM

Yep, it is awful and not taking this crap anymore. The quantum system is awful and brittle... now a guide that you can’t see and is so slow to respond. I have to type in the channel 3 times and go back twice to get my channel. Also the option to switch to HD is gone, I hit the c button and no response. 

I already contacted xfinity to switch, 15 yrs with DSL and Fios. No more. 

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Beyonce2
Enthusiast - Level 1
In response to VirtualPTS1
‎10-12-2020 06:34 PM

I’ve been with Verizon for over 15 years too, and swore I’d never go back to Comcast, but this  guide change may be the final straw. Our bill went up earlier this year with FEWER premium channels, and now THIS?!? Keep squeezing the customer by charging MORE  for a crappier product. Can’t stand this guide, can’t read the screen, all the features that were helpful are now gone. I just left AT&T Mobile after 25 years and am THRILLED with T-Mobile. Looks like it’s time to switch cable carriers too! 

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EEE4
Enthusiast - Level 1
In response to twomedic
‎10-13-2020 07:08 AM

100% agree

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dbh31
Enthusiast - Level 2
In response to twomedic
‎10-13-2020 02:00 PM

YES, i do want the color coded guide.  Have no clue why they would un-change that? BUT as important why was the option to go to half guild removed??Why not a choice as we had before?   Is giving no choice an improvement?  Not in my book.

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