Sept 2020 Fios DVR and Guide Update
Scott804
Enthusiast - Level 2

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

1 Solution
Nilsa_VZ
Community Manager
Community Manager

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements

image

image

image

You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

As always, we greatly appreciate and value your feedback.

Thank you.


Verizon Logo
Nilsa
Community Manager

Community Manager
Community Manager II

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1,202 Replies
SUE110
Enthusiast - Level 2

BRAVO!

You have said everything I was thinking!  Do me a favor and don't just let your comment go to just us...the paying customers. Please forward this to everyone that matters at Verizon Fios. 

No one could say it any better.

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clem21
MVP MVP
MVP

@SUE1 wrote:

BRAVO!

You have said everything I was thinking!  Do me a favor and don't just let your comment go to just us...the paying customers. Please forward this to everyone that matters at Verizon Fios. 

No one could say it any better.


A partial fix is being rolled out by geographic region. The most severe problems are addressed, and more is likely to come. Check on DSL Reports, Verizon forum, APR 7.5 for more details.

Nilsa_VZ
Community Manager
Community Manager

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. Based on your feedback, we have made SOME changes to the new Fios TV Interface with the APR 7.5 update. Here are the interface updates:

  • Guide legibility improvements
  • Main grid guide picture in picture default view
  • DVR playback skip functionality (DVR chaptering)
  • New channel info bar on channel change
  • Improved response time 

Below is a screenshot of the main grid guide showing some of the legibility improvements:

image

You will see the above mentioned Fios TV interface changes roll out from 10/22 through 10/29. 

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround:

Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release. 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.5), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

Channel TV Logo:

We apologize for the inconvenience this behavior is causing. We are aware of the Channel TV Logo issue reported in this Community and we will have a fix in place with the next release. 

As always, we greatly appreciate and value your feedback.


Verizon Logo
Nilsa
Community Manager

Community Manager
Community Manager II
Gladlys
Enthusiast - Level 2

What about northern Virginia?

Karlondo
Enthusiast - Level 1

The new guide is crap.

- Slower response to any key press on my remote

- No color coding (sports, movies, series, etc.)

- if you hit (info) when you are on a channel in the guide, you get the details for that program but you can't hit "back" to go back to the same spot in the guide

- It's dark and not very visually pleasing

- oh yeah, it's slooooooow. Slower than dirt!!!

Fiosmd1
Newbie

Yes buttons are slow to respond now , very frustrating!

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outerbanks1
Enthusiast - Level 2

Guide filter needs to stay where you pick from previous day!!

Also remote response is very annoying!!!!!

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TerriAndKate
Enthusiast - Level 1

I second this. I can't stand the new guide. The lag is ridiculous. Plus my 60 year old mother can't read it due to the size/format!

javajay
Enthusiast - Level 2

+ 1 re: - Slower response to any key press on my remote

whythechanges
Enthusiast - Level 2

What about Richmond, VA???

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2poodles1
Enthusiast - Level 3

What about color coding program and including program details like teams playing in the guide?

DahlekKahn
Enthusiast - Level 2

I can't wait for the change to make it to Fredericksburg, the guide version I have right now in horrid.

I hate the new guide.
the font for the channel numbers is difficult to see from across the room, the old font was much better.

There is no accessibility option for large font for persons with disabilities in their vision, needing a larger font to be able to read the guide.  I'd think that was an ADA requirement.

I don't want a thumbnail of the show the guide is browsing past, I want the current channel playing in the window so I'm not missing my current show while browsing the guide.

Why do you keep advertising guide features that don't exist? there is no option for "my most watched"?  You keep popping it up in the cards but I still can't find it.

Last channel feature is a nightmare, consuming time and resources to pull up that graphic list of multiple options, when I only want to bounce back to the last channel I was watching without having to wait 15 seconds for it to render a graphic option list..

Why is the dvr chapter (skip ahead in 10 min increments) missing? I used that a lot to get back to the point where I fell asleep.

And why is that feature not available in On Demand? If too many of my neighbors are using up bandwidth and my movie gets dropped from excessive buffering/timeout, I can't easily get back to where I started.  fast forwarding at only 2x is not only annoying, but it makes me use up your bandwidth passing all the frames instead of skipping ahead 10 minutes and avoiding that amount of data transfer.

LB310
Enthusiast - Level 2

Assuming this is one of many more updates to come? Can’t view other channels info while watching a recorded show? Don’t understand. Can’t exit out gracefully from viewing channel info, back button doesn’t work or because it’s slow it’s kicked you back to live TV. I simply do not understand which highly paid person(s) made this dumb decision to release such an awful product. Fire them. 🤷🏻‍♀️

Nads1
Enthusiast - Level 1

How about Long Island, NY?

het100
Enthusiast - Level 3

When will the update go to Southern Westchester, NY? Are there plans to bring back color coding on the guide? That is a must! Please provide a nationwide schedule for the update so that everyone knows when to expect it. 

BRG99
Enthusiast - Level 2

Hi, Nilsa,

Can you, please, tell me when the latest FIOS TV interface APR 7.5 update will be available in Southeastern Massachusetts?

Bruce 

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Eastcoastmaiden
Enthusiast - Level 1

Can you please just put it back to the way it was a year ago? The last few updates have been horrible, starting with the “last” button. This used to flash back to the last channel instantly. Now it pauses everything, then brings up a list of the last few things you watched. I hate this feature. I just want to go back to the last channel before the show is over... and this delay is so frustrating. Then the September update happened. What a nightmare. Instead of “fixing” this “update” how about you go back to the way it was last year. Please. I have limited time to relax and watch TV. The last thing I want to do in the ten minutes of time I have to relax in front of the tv is battle my slow to non responsive STB. 
I want the colored guide back- red movies, blue shows, etc. I want DVR chaptering back. I want my last channel button to actually go to the last channel I watched!! I pay a lot of $ for something that is now frustrating. I have 4 small media boxes and one DVR. I have a Fios WIFi Router and a FioS WIFi extender. I have digital voice. Going to get rid of all of it and that stupid useless battery backup in my house as well, that always beeps at 2 AM.. Why would you guys fix something that wasn’t broken? Were you bored? Been a customer for a long time. More than a decade. Not for much longer. 

Seeker1437
Community Leader
Community Leader

From what I have been able to hear, there is an update going out which has changes driven by feedback from all of us, also don't be afraid to call in about the changes. I called in myself and learned Verizon is actually documenting all feedback about the changes to the guide which I believe is why some of the feedback is coming in this update.

From what I was able to tell it's already going out in some parts like Northern and Richmond, VA as well as Long Island.Keep your eyes peeled.

Source: I got a nice technician when I called in!

Beachgirljdb1
Newbie

I’m in the Harrisburg PA area and have received the update on only my non DVR receivers.  My DVR is not showing the update.  Can someone tell me why?

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Seeker1437
Community Leader
Community Leader

Check to see if you have q flashing light on the front of the DVR, if you do I might already be attenpting to update, otherwise I think you want to call in. Tech support can force the update onto the box for you in your specific case. I remember them being able to do it back when netflix was added.

Markm11111
Newbie

I think the new guide is simply atrocious. My question is why isn’t there an option for each viewer?

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