Sept 2020 Fios DVR and Guide Update

[Scott804]

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

[F_PK]

To all the folks complaining about the network icons missing from the guide.  All you see is the non-script   TV  . 

Wait 'til you see Verizon's fix.  So small (even on a 65" TV) you'll wonder why they even bothered.  Still missing colors on the guide.  Glitchy controls.   Verizon's trying to patch a   **bleep**   they wont admit was probably one of the worst business decisions they EVER made!

[LB310]

Still can’t view the guide by hitting the down arrow while watching a recorded show. I never had to use the guide button in the past, just down arrow to view channel info worked just fine. VERIZON PLEASE LISTEN TO YOUR CUSTOMERS. We are NOT HAPPY WITH THE UPGRADE. 

[LB310]

I’m able to see the channel icons. Maybe I shouldn’t say that too loud, Verizon might break mine too. 

[bristollucy]

No channel icons here. Build 7.5 southeastern PA

[mgklank1]

I just can’t understand how you can continue to upgrade these guides and interfaces without a tutorial or manual explaining how to use the upgrades???? How do you troubleshoot an issue with the new guide? For instance I can’t see the channel icons on the left side of my guide screen. A generic tv icon on every channel just can’t replace the actual channel icons????? We pay $250.00 we should be getting better service then this plain and simple.

[clem21]

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@mgklank1 wrote:

I just can’t understand how you can continue to upgrade these guides and interfaces without a tutorial or manual explaining how to use the upgrades???? How do you troubleshoot an issue with the new guide? For instance I can’t see the channel icons on the left side of my guide screen. A generic tv icon on every channel just can’t replace the actual channel icons????? We pay $250.00 we should be getting better service then this plain and simple.

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The channel icons should have been restored with the latest patch. Check to see if your box is running APR 7.5 in Menu>Settings>system information.

[imlazar]

I have APR 7.5 and still no channel icons 😞 

[bristollucy]

You are NOT alone. 

[delgrecs]

Same!  This is so frustrating

[G-S]

My Christmas wish list for 2020:

1) Verizon ROLLS IT BACK

End of list

[Lolasmom2]

It is but it still isn’t working at our house 

[JR441]

It’s been almost a month since the change. What is taking so long to fix these issues?

[2poodles1]

Fixing involves admitting it’s broken and Verizon wants to believe - and wants us to believe - the new system is great. 

Of course, that means Verizon thinks we’re all **bleep** b/c we obviously can’t see the great benefits of this up— I mean downgrade.  

[AGW-1980]

This Guide Update is broken, and despite multiple fix attempts, it seems Verizon will not or cannot fix the problems.  Maybe they'd like us customers to volunteer to write the software code?

[outerbanks1]

The Favorites Guide Selection Needs to be recalled everyday without changing.

I get tired of having to everyday HIT Guide twice and select the same every day!

Favorites 1, or Favorites 2 , or HD.  IT SHOULD NOT CHANGE UNLESS I CHANGE IT.

Also selecting channels in filters is very 

te·di·ous

adjective

1. too long, slow, or dull; tiresome or monotonous.

[SpartyCat]

Solution is NOT solved. FIOS you're trying too hard. Your update added aggravation for the simplest pleasure. WHY does the LAST CHANNEL BAR JUST DISSAPPEAR? Why? Then you have to spend time trying to find your shows via the Guide or select Options to find some scraps. I HATE your update. And as someone said the Color Coding was useful. You managed to mess that up.

[PamelaRenee]

The update Guide Menu is horrible - - talk about following the pack.  The old guide provided a great color coding for sports, movies, kids, etc.   I miss it greatly and the new menu makes me want to look for other service - - I know that sounds dramatic, but if I cannot easily search the guide, why have cable at all.  I find myself electing Netflix and Amazon instead of Verizon for what I want now.

[Bluespeyer]

Here's a little anecdote: A few years ago, after having been a Fios subscriber for 9 years, I switched over to Comcast, because my Fios bill had grown rather expensive and Comcast was offering new subscriber discounts that would save me money.  I didn't have any complaints with Fios' service whatsoever, it was a purely financial decision. But after a mere two weeks I dropped Comcast and returned to Fios. Why? Because I absolutely HATED Comcast's guide. I found it to be hideous and bloated and extremely less user-friendly than Fios'. I decided I could live with paying a little more money simply to have Fios' perfectly efficient and aesthetically pleasing,

color-coded guide back. So I returned to Fios and was very happy I did, all because of the guide.

Fast forward to today... Now Fios' guide is just as hideous, bloated and frustrating to use as Comcast's! Congratulations Verizon, you've managed to eliminate the single most outstanding feature that made using Fios a more enjoyable experience than using Comcast. Now that your guides are essentially just as crappy and unusable as each others', and because switching to Comcast will save me money, I have no reason to stay with you any longer. It was a good 11-year ride, but bye bye.

[SilverLake0315]

I just wanted to pile on: the update is God. Awful.

The lag is going to make me throw my remote someday soon. Why, oh, WHY did you guys do this? Please restore the previous version. Before I lose my mind!

I feel like I’m trying to navigate with dial-up internet again. Press down arrow... do something else for a couple minutes... come back and hit OK button... do something else for a couple minutes.

God forbid I want to delete a show from my DVR. It’s a 10-minute ordeal.

I’ve had FiOS for nearly 15 years, but this update may push me over the edge to finding something else.

[Kishavetgirl]

This "update" is absolutely ABSURD. So many extra unnecessary steps just to perform a quick action. The stupid channel rail after a show ends, the ridiculous "tutorial" that pops up ever so often. The fact that all 4 remotes in the house work differently: 1 remote won't turn the tv off/on, another remote's volume button only goes up and I have to use the television remote to turn it down. Pressing remote buttons over and over like a freaking idiot.

[RG6251]

PLEASE FIX THIS!! 

STILL NO CHANNEL LOGOS and most CHANNEL NAMES ARE TOO ABBREVIATED beyond recognition and the channel name font is too small to know what channel you are on. And it's SO SLOW!

BETTER YET, ROLL BACK THE SOFTWARE BACK AND WE'LL ALL BE HAPPY.

Why the resistance? WHY?

How can this terrible update be SO ADVANTAGEOUS to Verizon where it CANNOT be rolled back?