Sept 2020 Fios DVR and Guide Update
Scott804
Enthusiast - Level 2

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

1 Solution
Nilsa_VZ
Community Manager
Community Manager

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements

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You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

As always, we greatly appreciate and value your feedback.

Thank you.


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Nilsa
Community Manager

Community Manager
Community Manager II

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bristollucy
Contributor - Level 1

Yadda, Yadda, Yadda. They don't care about you or me. They know most people won't complain. Some people just take what they are served.

Newguideconcern
Enthusiast - Level 3

Why can’t we get an answer to this question?

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bristollucy
Contributor - Level 1

Because no one in management cares. We are whistling in the dark. 

G-S
Enthusiast - Level 3

Lag is sooooooo bad.  I have to hit pause button 5 or 6 tines to actually pause a program.  Rewind and FF just as bad.

bristollucy
Contributor - Level 1

Should we not hold our breaths?

MaryFromMarylan
Enthusiast - Level 1

I cannot believe Verizon removed the single channel lineup from the Guide . It is very time consuming and visually confusing to scroll horizontally through a channel just to see what the next 5 to 10 shows are, especially movies which typically take up a 2 hour block. Also, Verizon MUST allow those customers with poor vision the ability to enable a Guide with larger channels numbers!

VZFiosGigUser
Enthusiast - Level 1

This update is ridiculous.  I have played around with the setting but nothing.  It is so sluggish, if you try to input the channel manually, it sometimes skips numbers, hard to follow the TV guide, extremely annoying the banner that comes up after one changes the channel.  TOTALLY UNACCEPTABLE.

bigrec222
Enthusiast - Level 1

I can put up with the new menu, but the lag times are unacceptable, it may as well be DSL, it's not uncommon for it to take 30 seconds to a couple of minutes to respond to a command, sometimes just to change the channel, it's very frustrating. I don't know how much longer I can put up with it.

I've been a Verizon customer for many years, but lately, I've been looking for alternatives.

Newguideconcern
Enthusiast - Level 3

I am somewhat ashamed by telling how I “fixed” the lag problem. I gave VZ even MORE money and upgraded to Fios One! The delays are virtually gone. The other horrible changes are still there, but at least the crap shows up faster!

F_PK
Enthusiast - Level 3

"gave VZ even MORE money and upgraded to Fios One! The delays are virtually gone"

THERE IT IS!!!!!  Verizon's marketing strategy exposed.

Nate110
Enthusiast - Level 1

I am about to take my cable boxes beat them with baseball bat, drive to New York walk into the headquarters and throw them in the main hallway.

The lag, change of guide colors, font, I can not filter out stations to ones that I subscribe to, and I am to the point of canceling my TV just keep my internet and go from there.

G-S
Enthusiast - Level 3

Tremendous lag.  So so so frustrating.

Please roll it back.  

JR441
Enthusiast - Level 2

Still no channel icons just “TV.”

Unbelievable.

bristollucy
Contributor - Level 1

Absolutely UNBELIEVABLE! 

DVU
Enthusiast - Level 2

I love that you restore chapters, however there are no reason to show me information about this "almost every time" I press DVR button.

Deleting watched recorded shows is an adventure.  Before it return me to list of recorded shows - now I need to esc from whatever garbage you put on my screen and press dvr again. The same problem when you try to set multiple shows to record - after setting 1st before upgrade you just press button back - now you forced to exit from guide and start your search again.  And every click has a 2-3 sec lag...

Just get OLD UI back.  You did not add anything, only made people aggravated.

RG6251
Enthusiast - Level 3

Verizon can still save money by firing the software team and....

...JUST ROLL IT BACK!  (And make everyone happy..)

TWO BASIC BUSINESS ETHICS:

-Customers always come first.
-Customers are always right.

Newguideconcern
Enthusiast - Level 3

And even if you don’t think the customers are right, you need to remember that they are the customers and pay your salaries! It still galls me that VZ used my money to ruin a great guide. Where’s the COLORS? Why can’t we get an answer to that question in well over 1,000 complaints!

bristollucy
Contributor - Level 1

My son and I are in Southeastern PA. We each have the same version and build as see below. And yet, while I still suffer the column that reads, "TV",  he has all the channel icons. What the heck!image

RG6251
Enthusiast - Level 3

I'm in Monmouth County in NJ with the same hardware and firmware versions as you and my channel icons are MISSING as well.

AND... when you change channels, the info bar not only does NOT display channel icons, but the NAME OF THE CHANNEL/NETWORK HAS THE SMALLEST text in the info bar AND with most channels, those names are abbreviated beyond recognition. THIS IS COMPLETE NOVICE.  VERY poor design..... and PAINFULLY SLOW.

If the channel/network icons were present in a LEGIBLE, LARGE, and CLEAR way (use common sense), then I wouldn't care so much about the POOR text display of channel/network names. But right now, channel names are all we have.

bob550
Enthusiast - Level 2

Since this update launched, tuning to an HBO channel results in a banner notification of the availability of On Demand that obliterates the bottom quarter of the screen for around 9 seconds. This banner will display only after the information overlay has disappeared. While pressing the exit button will remove the banner, this is just another aggravation with this update. I don't know if this is generated by HBO or Verizon, but like so many aspects of this update, this could have been much better designed. It would have been far more agreeable, for example, if the background was transparent. Is there a way to disable this in the menu, or is this yet another pain to have to live with?

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ReginaS1
Enthusiast - Level 2

Here we are over a month since this update and they still haven’t fixed the last rail. I don’t get why it seems so hard to fix..it’s often there in the morning and gone in the afternoon. Sometimes it only shows what you watched on dvr and not what you watched on tv. I’ve had multiple chats and have been promised a fix..me and 1000 others...why is this so hard to fix. Please do not tell me to reboot the box..been there done that....just fix it