Sept 2020 Fios DVR and Guide Update
Scott804
Enthusiast - Level 2

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

1 Solution
Nilsa_VZ
Community Manager
Community Manager

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements

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You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

As always, we greatly appreciate and value your feedback.

Thank you.


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Nilsa
Community Manager

Community Manager
Community Manager II

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LawrenceC
Moderator Emeritus

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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dingbat1
Newbie

I was sold a new package when I called Verizon to update my router.  I unwittingly agreed, but was not aware that they were also replacing my two single dvrs, and that the guide had been changed.  I was only wanting my ONT to be installed properly because they couldn't come into the house during the whole COVID earlier this winter, as we were having pixeling problems.

So I decided to upgrade the router too (which works well) and they changed the DVR boxes to one of those ones you have to "share".   Anyway, I hate the way it functions, and I hate the new guide with a passion as I can't read it as they try to squeeze a lot of channels onto the screen, and it's all too small.  The whole DVR system works poorly, and very sluggish in performance.

I  am also thinking of dropping them if they don't bring back the old guide and make their DVR experience more like it use to be which was just fine with me, I didn't need anything "new". 

Their internet service is great, but I am not happy with their "new" DVR service...I have been a Verizon Cable customer for 30 years, and it always was very good.  Now it's not, at lease their cable is not.   

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3rdscreennamE
Newbie

Verizon has made many changes. Not one of them benefit the customer. Who comes up with these ridiculous changes.  Right now a new issue. For the past 4 days this upgrade promotion consumes your whole screen. You can not even scroll down to see what they are trying to upgrade. You can not even turn your tv off this is crazy. The only way to get my tv back is reboot and wait. I've talked to 3 agents. First one lied and told me everything is ok. The second one had no clue what I was talking about and wasted a lot of time. The third one seemed like he know what he was talking about. He sent me to settings and I removed promotions. It worked for me 1 day. What is going on?. This only happens to my brand new smart tv. Makes you Wonder what they are trying to get you to upgrade.

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Flyerguy90
Enthusiast - Level 2

Can we get some optimization for this new system please.

It's been 9 months.

Southern2356
Enthusiast - Level 3

LOL!  Still holding my breath.  My contract is up in a month.  Lo and behold we'll sign you up for the same plan $20 cheaper...until it's all in my checkout and ends up being $20 more than I pay now.  SO the $149 plan will actually cost $208, where as my $169 plan currently cost $183.  And for this cost I get an agonizingly slow guide, control, and response.

Thanks but no thanks.  If Verizon wants to keep me as a cable customer $149 means $149.  Even getting rid of 2 cable boxes I no longer need makes it break even at my current cost and I still have to deal with the super slow interface.

Southern2356
Enthusiast - Level 3

Bye bye cable box. Cut the cord and dropped off my equipment Saturday. The only thing I am missing about you right now is your clock.

I don't miss your slow, unusable guide at all.

clem21
MVP MVP
MVP

There should be some help with the next update.

talby1027
Enthusiast - Level 2

When is the next update coming out?

clem21
MVP MVP
MVP

Apr7.9 is being rolled out and some of the graphics are supposedly scaled back to speed up the interface a bit. Shouldn't be bad on a 4100, but still slow if you are using an 1100.

talby1027
Enthusiast - Level 2

When is it supposed to roll out?

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clem21
MVP MVP
MVP

@talby1027 wrote:

When is it supposed to roll out?


It is happening as we speak. Been rolling out by geographic area for about a week now.

Southern2356
Enthusiast - Level 3

It's been such a big hit no one even noticed.😄  🙄

clem21
MVP MVP
MVP

@Southern2356 wrote:

It's been such a big hit no one even noticed.😄  🙄


Not a major update, mostly bug fixes and SOME performance changes.

Southern2356
Enthusiast - Level 3

Like I said...no one noticed.

achad72
Enthusiast - Level 1
Spoiler
Absolutely terrible

This update had a horrible interface, the lag is huge.  It can take 10 seconds for the guid to just open,  the "last" feature is so slow that the show may be over before it loads.  The whole thing is just awful.  I am on the phone with tech support now, they have no solution.  I spend over $1000 /month between Fios, cell, my companies wifi, hot spots etc.   Time to look into other providers

bristollucy
Contributor - Level 1

I'll agree to that as there has been so much to complain about since last September. The over 1000 messages to this thread went largely ignored and has mostly died down to a whimper.   

Nothing has changed since September. The guide (no more capitalizing the G) from pushing the button on the remote until screen response is slower than before. Of course, still no color defining of channels.  The PIP is static and no longer shows what is playing on the channel behind the guide.

I'd  like to offer hope for improvement but if I could, I'd drop the TV except my old folks home doesn't allow antennas. Who knows maybe it won't  get worse.

Good luck.

clem21
MVP MVP
MVP

There is another update on the way that will hopefully fix that.

2poodles1
Enthusiast - Level 3

We’re up to 4 updates to fix something that wasn’t broken.  It’s all a scam to get us to upgrade. Why not just make a better product instead of destroying the current one?  Because that would make sense.  

Anderson7
Contributor - Level 1

The recent updates to FiOS and my Sony TV Bravo have made things terrible.

Sometimes the FiOS menus do not respond to clickd on the remote. Then, suddenly the software catches up and the previous 2-3 clicks sudden take effect and the menu overshoots.

Remote batteries were changed.

Happens on 3 different TV's and remotes. So it's a FiOS software problem. 

Any suggestions?

I wish I could remove the FiOS updates!

Bluespeyer
Enthusiast - Level 2

Yes, Verizon can and will outlast the complaints. Personally I think this monstrosity of an update was a calculated move to get customers to upgrade to Fios One, which I hear is faster but of course comes with a higher price. We all should've seen this coming however long ago, since the business model of any corporation is to gradually raise rates while providing lesser service. The only way it'll ever change is if enough customers refuse to comply and drop the service. But that won't happen, because the alternatives contain the exact same frustrations. So you're screwed whether you do or don't.