An Accepted Solution is available for this post. Jump to solution.
Sept 2020 Fios DVR and Guide Update
Scott804
Enthusiast - Level 2
‎09-19-2020 04:18 PM

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

Reply
1 Solution
An Accepted Solution is available for this post. Jump to solution.
Nilsa_VZ
Community Manager
Community Manager
In response to Nilsa_VZ
‎01-20-2021 12:43 PM

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements

image

image

image

You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

As always, we greatly appreciate and value your feedback.

Thank you.



Community Manager
Community Manager II

View solution in original post

0 Likes
Reply
1,202 Replies
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
In response to bristollucy
‎02-08-2021 07:53 AM
@bristollucy wrote:

This person did not complain about the "old" Guide. In fact, this person was perfectly happy with it. It performed exactly as it should with just enough information and little interference on the screen. Will I upgrade to the newer box? No don't think so unless it is free and doesn't increase my monthly bill. Actually, since my box doesn't function as well as the newer box, maybe it should cost less? I won't go back to Comcast because sharing my service with the rest of my hub wasn't very satisfactory. But, I may resort to cutting cable and just using Fire Stick for Netflix & Prime.

I know when I upgraded I got them to waive the $50 upgrade fee, just took a LOT of persuasion. I did already have a G1100 router though. The monthly rental stayed the same.

Reply
An Accepted Solution is available for this post. Jump to solution.
2poodles1
Enthusiast - Level 3
In response to clem21
‎02-13-2021 08:17 PM

5 months.  Guide still terrible.  FIOS doesn’t care about customers or service.  Thankfully we will soon be moving and will be done with FIOS.  

Reply
An Accepted Solution is available for this post. Jump to solution.
G-S
Enthusiast - Level 3
In response to 2poodles1
‎02-15-2021 07:29 AM

Indeed.  Still terrible.

But what's much more annoying to me is the lag I still have.  With DVR and On Demand play, pause and play and forward and rewind require numerous button presses.  I feel like I have no control.

It is even worse for "live" TV.  Trying to pause live TV takes about 7 or 8 clicks of the pause button.

Beyond frustrating.

Reply
An Accepted Solution is available for this post. Jump to solution.
Avalanche01
Enthusiast - Level 2
In response to G-S
‎02-15-2021 09:57 AM

It's just become a routine to reboot the boxes every couple of days. Whenever it gets to a 4-5 second lag; or any particular function stops working the reboot will bring it back to Verizon's new "normal" of 2-3 seconds. Woohoo.... and i only pay $300/month for this level of service. Time to explore other options.

Reply
An Accepted Solution is available for this post. Jump to solution.
Bluespeyer
Enthusiast - Level 2
‎03-02-2021 08:19 AM

Yes, Verizon can and will outlast the complaints. Personally I think this monstrosity of an update was a calculated move to get customers to upgrade to Fios One, which I hear is faster but of course comes with a higher price. We all should've seen this coming however long ago, since the business model of any corporation is to gradually raise rates while providing lesser service. The only way it'll ever change is if enough customers refuse to comply and drop the service. But that won't happen, because the alternatives contain the exact same frustrations. So you're screwed whether you do or don't. 

Reply
An Accepted Solution is available for this post. Jump to solution.
famato1
Enthusiast - Level 2
In response to Bluespeyer
‎03-14-2021 07:51 PM

It’s sad to see that Verizon continues to ignore all the feedback on this thread (not to mention other threads/complaints on social media, calls they receive). How do you not, at minimum, respond to the latest continuous complaints about your update and lag. One thing is addressing it with a fix in a future update... but at least acknowledge these complaints. TV is becoming unwatchable with your service. When users settle for the channel they’re on because the lag in the guide is unbearable—you have to wake up and hear us! Please let us know if you are addressing this!

Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
In response to famato1
‎03-14-2021 08:24 PM
@famato wrote:

It’s sad to see that Verizon continues to ignore all the feedback on this thread (not to mention other threads/complaints on social media, calls they receive). How do you not, at minimum, respond to the latest continuous complainot nts about your update and lag. One thing is addressing it with a fix in a future update... but at least acknowledge these complaints. TV is becoming unwatchable with your service. When users settle for the channel they’re on because the lag in the guide is unbearable—you have to wake up and hear us! Please let us know if you are addressing this!

First I am not a Verizon employee. Second there will be another update that addresses most of the issues in this thread. If you read some of this thread, you'll see there were responses from Verizon, and at least 2 updates trying to make fixes. The problem is they weren't 100% successful, but not many software updates are. Rest assured there IS another update in the works. Again, I'm not an employee, just trying to help out here.

Reply
An Accepted Solution is available for this post. Jump to solution.
2poodles1
Enthusiast - Level 3
In response to clem21
‎03-19-2021 04:59 PM

Do you know how nice it would be during March Madness to have the sports channels color coded?  Oh, wait . . . You don’t care.  Forgot.  

Reply
An Accepted Solution is available for this post. Jump to solution.
Anderson7
Contributor - Level 1
‎03-19-2021 04:48 PM

The recent updates to FiOS and my Sony TV Bravo have made things terrible.

Sometimes the FiOS menus do not respond to clickd on the remote. Then, suddenly the software catches up and the previous 2-3 clicks sudden take effect and the menu overshoots.

Remote batteries were changed.

Happens on 3 different TV's and remotes. So it's a FiOS software problem. 

Any suggestions?

I wish I could remove the FiOS updates!

Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
‎03-20-2021 07:53 AM

There is another update on the way that will hopefully fix that.

Reply
An Accepted Solution is available for this post. Jump to solution.
2poodles1
Enthusiast - Level 3
In response to clem21
‎03-24-2021 03:55 PM

We’re up to 4 updates to fix something that wasn’t broken.  It’s all a scam to get us to upgrade. Why not just make a better product instead of destroying the current one?  Because that would make sense.  

Reply
An Accepted Solution is available for this post. Jump to solution.
achad72
Enthusiast - Level 1
‎04-26-2021 04:29 PM
Spoiler
Absolutely terrible

This update had a horrible interface, the lag is huge.  It can take 10 seconds for the guid to just open,  the "last" feature is so slow that the show may be over before it loads.  The whole thing is just awful.  I am on the phone with tech support now, they have no solution.  I spend over $1000 /month between Fios, cell, my companies wifi, hot spots etc.   Time to look into other providers

Reply
An Accepted Solution is available for this post. Jump to solution.
bristollucy
Contributor - Level 1
In response to achad72
‎04-26-2021 06:02 PM

I'll agree to that as there has been so much to complain about since last September. The over 1000 messages to this thread went largely ignored and has mostly died down to a whimper.   

Nothing has changed since September. The guide (no more capitalizing the G) from pushing the button on the remote until screen response is slower than before. Of course, still no color defining of channels.  The PIP is static and no longer shows what is playing on the channel behind the guide.

I'd  like to offer hope for improvement but if I could, I'd drop the TV except my old folks home doesn't allow antennas. Who knows maybe it won't  get worse.

Good luck.

Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
‎04-26-2021 05:35 PM

Apr7.9 is being rolled out and some of the graphics are supposedly scaled back to speed up the interface a bit. Shouldn't be bad on a 4100, but still slow if you are using an 1100.

Reply
An Accepted Solution is available for this post. Jump to solution.
talby1027
Enthusiast - Level 2
In response to clem21
‎04-27-2021 03:39 PM

When is it supposed to roll out?

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
In response to talby1027
‎04-27-2021 05:03 PM
@talby1027 wrote:

When is it supposed to roll out?

It is happening as we speak. Been rolling out by geographic area for about a week now.

Reply
An Accepted Solution is available for this post. Jump to solution.
Southern2356
Enthusiast - Level 3
In response to clem21
‎04-29-2021 12:17 PM

It's been such a big hit no one even noticed.😄  🙄

Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
In response to Southern2356
‎04-30-2021 05:57 AM
@Southern2356 wrote:

It's been such a big hit no one even noticed.😄  🙄

Not a major update, mostly bug fixes and SOME performance changes.

Reply
An Accepted Solution is available for this post. Jump to solution.
Southern2356
Enthusiast - Level 3
In response to clem21
‎05-04-2021 03:09 AM

Like I said...no one noticed.

Reply
An Accepted Solution is available for this post. Jump to solution.
Flyerguy90
Enthusiast - Level 2
‎05-30-2021 09:02 AM

Can we get some optimization for this new system please.

It's been 9 months.

Reply
An Accepted Solution is available for this post. Jump to solution.
Southern2356
Enthusiast - Level 3
In response to Flyerguy90
‎06-28-2021 04:43 AM

LOL!  Still holding my breath.  My contract is up in a month.  Lo and behold we'll sign you up for the same plan $20 cheaper...until it's all in my checkout and ends up being $20 more than I pay now.  SO the $149 plan will actually cost $208, where as my $169 plan currently cost $183.  And for this cost I get an agonizingly slow guide, control, and response.

Thanks but no thanks.  If Verizon wants to keep me as a cable customer $149 means $149.  Even getting rid of 2 cable boxes I no longer need makes it break even at my current cost and I still have to deal with the super slow interface.

Reply