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Sept 2020 Fios DVR and Guide Update
Scott804
Enthusiast - Level 2
‎09-19-2020 04:18 PM

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

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Nilsa_VZ
Community Manager
Community Manager
In response to Nilsa_VZ
‎01-20-2021 12:43 PM

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements

image

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You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

As always, we greatly appreciate and value your feedback.

Thank you.



Community Manager
Community Manager II

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Mp46
Enthusiast - Level 1
‎10-24-2020 04:36 PM

I agree with everything stated.  Good functionality was taken away

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Ringo1969
Newbie
‎10-24-2020 06:54 PM

Bring back live preview of the current  channel in the full guide, not an image.

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GoTerps123
Newbie
‎10-24-2020 07:03 PM

I am also frustrated with the new update. I agree with your complaints and don’t like that I can no longer watch a show as I was looking at the guide. I preferred the “second” guide too and am so missing it! I hope the new update brings the things we miss back! I’ll find out 10/29!

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SJW-in-MA
Enthusiast - Level 1
‎10-25-2020 10:26 AM

It is absolutely AWFUL!

  • Response is incredibly sluggish - takes way too much time for commands and input to be registered 
  • Then, the switch between channels is incredibly sluggish - 
  • I used to use the half-screen guide - that way i would scroll through the guide while still watching a show - that they call the new guide "Transparent" is a joke!
  • I just want to be able to switch back and forth between two shows quickly - 
  • The new guide suffers from TMI - WAY too much information - give me options on how i want to view the guide
  • The info button blanks out half the screen and does not auto-disappear.

Basically - IT IS BAD!!!!!!!!

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Camden2
Enthusiast - Level 1
‎10-25-2020 11:14 AM

A step backwards.  Don’t like anything about their changes. 

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plaut
Enthusiast - Level 2
‎10-25-2020 04:53 PM

The recent update that restored chaptering and picture-in-picture is a step in the right direction (actually just back toward original functionality), but the pop-up info bar that appears any time you skip forward/backward is driving me crazy!  I know what show I'm watching.  At the very least, please, please, please add a setting that lets us control the duration of this abomination (including a setting of 0 sec), like the "Channel Info Bar Timeout".

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robgettier
Enthusiast - Level 3
‎10-25-2020 05:44 PM

89 pages of complaints.  Nice job Verizon.   It’s as if someone said let’s see how terrible we can make this and if we are successful making it pure dog doo foo, free donuts for a month. 

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LittleGeorge
Enthusiast - Level 1
‎10-25-2020 06:25 PM

I agree, commands are slow, the color coding was a useful user experience, the info bar is too large and stays up too long. And, I hate the new “Last” button, I want to go quickly to the last channel without options or another click (OK) of a button.

DID YOU DO ANY UX RESEARCH BEFORE LAUNCHING THIS CRAPPY INTERFACE?..

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AES11
Enthusiast - Level 1
‎10-25-2020 08:23 PM

This update is HORRIBLE!!!! Changing the channel now becomes unbelievably frustrating because 90% of the time the channel selection from the remote drops at least 1 number of not more.  The "last" function is now also a huge pain because it doesn't just go to the last channel but brings up a whole banner of channels which no one needs.  

I thought updates were supposed is improve customers' experience not increase frustration.  Really considering going completely with the Fire stick.  It cheaper and much more responsive.

Bad move Verizon!

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Really01
Enthusiast - Level 1
In response to AES11
‎10-26-2020 06:11 AM

Try: last button-menu>settings>system>television>last watch rail>disable

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sububanmom
Enthusiast - Level 1
‎10-26-2020 07:50 AM

1. No program chaptering

2.  Guide is now black & white

3.  When you press guide while watching a recorded program and scroll, it stops the recording you're watching.

4.  When you press guide, you can no longer see Live Tv while scrolling.

I'm switching to another provider.

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clem21
Community Leader
Community Leader
In response to sububanmom
‎10-26-2020 07:58 AM
@sububanmom wrote:

1. No program chaptering

2.  Guide is now black & white

3.  When you press guide while watching a recorded program and scroll, it stops the recording you're watching.

4.  When you press guide, you can no longer see Live Tv while scrolling.

I'm switching to another provider.

Look HERE!

https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/Sept-2020-Fios-DVR-and-Guide-Update/td-p/...

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mfidelman1
Enthusiast - Level 2
‎10-26-2020 02:03 PM

So now, nothing is fixed, but the "last channel watched" function says "nothing here" - been doing that for a few days now.

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Fanatic26
Enthusiast - Level 1
‎10-26-2020 02:22 PM

I agree with everyone that this update is absolutely horrible!! Anything you do is so so so slow. It doesn't display the channel in the guide list. Please go back to the previous version!!

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Kareoke
Enthusiast - Level 1
‎10-26-2020 09:54 PM

Totally agree with most complaints:

1) Missing Chapters options

2) Guide is too cluttered with over (information) , missing color category guide

3) Channel change function delayed causing lag and mistakes

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CRobGauth
Community Leader
Community Leader
In response to Kareoke
‎10-27-2020 01:48 PM

Chaptering is back with the new release.

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TomR2018
Enthusiast - Level 1
‎10-27-2020 04:33 AM
Spoiler
Horrible EPG update

What is the problem with testing an update BEFORE you push it out to your users? This update is so slow it is extremely frustrating to use. The delay while pressing buttons makes it virtually unusable. The color scheme makes it so difficult to read, and the pop up banner on the bottom of the show is way too large, you cannot always see the entire title. Televisions are getting larger, we do not need the text to be so gigantic, please correct three terrible issues. Please give us the option of reverting back to the old guide!!

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InsideOut1
Enthusiast - Level 1
In response to TomR2018
‎10-27-2020 07:39 AM

In the real world, there is User Acceptance Testing, where a select group of analyst test the software before it is released to the targeted audience. I imagine it did not happen here.

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Jahumo
Enthusiast - Level 2
In response to InsideOut1
‎10-27-2020 07:58 AM

Exactly, I’ve managed user testing before, I keep thinking, “no way”

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nonstoptwo
Enthusiast - Level 2
In response to Jahumo
‎10-27-2020 12:40 PM

Agreed, I see no evidence of any testing on a basic level. Incompetence shines through here. 

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F_PK
Enthusiast - Level 3
‎10-27-2020 09:53 AM

OK , got the Oct update that's "supposed" to fix the disaster Sept guide update. I'm NOT impressed! It's a "patch" that improves one or two issues, but it's still SLOOOOW to respond to the remote. Missing almost all of the features & functions of the previous guide. Still a **bleep** as far as I'm concerned.

Verizon broke something that didn't need fixing and now they are trying to claw back some good will.

Sorry Verizon your broke the "GUIDE" and broke any loyalty THIS long time customer had.  All this aggravation for hundreds of dollars a month.

Thanks for nothing!!!

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