Sept 2020 Fios DVR and Guide Update
Enthusiast - Level 2

This week Fios pushed out interface updates for their TV services. After nearly 3 hours in chats, I was finally told that there is no way to roll back updates once loaded and they base new update options based on posts in the forum. Below are my complaints that they will only fix with enough support on here, if you have the same issues, please mark the post. 

1. They removed the chapter function for recorded programs on the dvr (the up arrow that would allow you to move to any 10 min marker in a program).

2. The new Now and Next function causes latency when switching channels. Even after setting it to 0 seconds. 

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

4. Finally, I just find the prettier guide view harder to actually read and process. Not sure if it is the number of channels,  dark screen, or just that it is too busy.  Turning off the background video helped a little, but not much. 

1 Solution
Community Manager
Community Manager

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

Dear Verizon Customers,

Thank you for bringing these concerns to our attention. We are listening to you and based on your feedback, we have made SOME additional changes to the new Fios TV Interface with the APR 7.8 update. Here are the interface updates:

  • User Interface Improvements
    • Guide legibility improvements
    • Free To Me filter renamed to Subscribed
    • Episode font size updated to fit more characters
    • 2 ½ hour guide skipping with prev/next buttons
  • Video On Demand updates
  • Fixes/Improvements




You will see the above mentioned Fios TV interface changes roll out from 12/09 through 1/13.

Additional responses:

Coloring: Here is another way to navigate to channel groups that used to be colored:

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

If the "Last Watch Rail" disappears, please use this workaround: Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

We are aware of the Last Watched Rail issue reported in this Community and we will have a fix in place with the next release.


Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable


Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.8), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.


As always, we greatly appreciate and value your feedback.

Thank you.

Community Manager
Community Manager II

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1,202 Replies
Enthusiast - Level 2

No option, take it or leave it.

Enthusiast - Level 1

I completely agree!  I HATE that I can’t see my show while I read the guide.  Why? And why is it so hard to read?  Why do I have to hit info to see an entire title?
It is very slow and unresponsive.  So much so that I give up and hit exit.  Even viewing my recordings is frustrating now with no chapters and giant bar at the bottom.  

And like so many others here, I felt strongly enough that I had to create an account to complain.  That’s how strongly I felt.  I’ve been a customer for over a decade and it has never been so hard to watch TV.  I was on the fence about leaving before but this sealed the deal for me.  

Enthusiast - Level 1

Agree regarding how awful the new guide is. I am actually watching more Netflix and Prime to stay away from it as it is like nails on a blackboard every time I hit the guide button i want to throw up how bad it is. Who actually looked at this and thought it was an improvement. 

Enthusiast - Level 2

Totally agree that this latest upgrade is an epic fail. I’m very close to switching to another provider. It would probably be cheaper, too.

Enthusiast - Level 1

Verizon  do not care about their customers. Verizon does this horrible update and refuse to undue the update. Verizon also charge the customers  to watch TV shows and movies on demand that is already included  in your package. I dislike  Verizon  fios, unfortunately  I reside in a neighborhood  that only offer 2 companies. Both companies  are unsatisfactory.

Enthusiast - Level 1

We are very disappointed with the guide update. The channel numbers are too small. The color coding is gone, making it harder to find what we are looking for. And the missing chattering on recordings is completely ridiculous. We had to wait 10 minutes to get to the end of a recording so we could get to the last few minutes. 

Enthusiast - Level 1

Absolutely AWFUL!  It was not broken. 

Enthusiast - Level 1


Enthusiast - Level 2

Does vz even read all the complaints, that we, as Customers post?

Enthusiast - Level 1

Totally agree.  Fixing things that are not broken. 

Enthusiast - Level 2

Awful is a great way to describe it! I may have to move to Comcast! It’s hard to look at and slow - certainly NOT a step forward for them!

Enthusiast - Level 3

If we want to see real change from VZ the best bet would be to call in and speak to a rep. Posting complaints here is not enough. You may have to wait a bit on hold to speak to a rep. Thank goodness for speaker phones. I called in and waited an hour on hold. The rep I spoke to said they had gotten a bunch of calls. But that was when the update first rolled out. Hopefully they have gotten many more calls by now. My take on VZ's response will be "Suck it up buttercup, you'll get used to it". VZ can be kind of arrogant. I'm afraid it's unlikely they will reverse themselves. I really hope I'm wrong, though.

Enthusiast - Level 3

And here I thought I was alone...No never thought that because no sane person would think this is an improvement.  This was an upgrade without need.  Slow, clunky, and just downright a couple hundred steps backwards.  There is not a thing I like about it.  I did call and voiced my concern as well.  BTW I joined this forum just because of the abomination.  Look how many are first time posters just to complain about this.  It says a lot about what people think of this upgr, upg, upgradblah.  Can't even say it.  As if 2020 was bad enough...

Please Verizon...



All I can say is Fios IS aware of this thread, and people are reading it. What will happen I can't even speculate about. I too am waiting to hear what might be done, so hold on, your voices are being heard.

Enthusiast - Level 1

Agreed with everything! I created an account just to post to this thread and hopefully be notified when this awful update is removed 

Enthusiast - Level 1

Agreed.  Horrible update. 65” UHD and can hardly read the channel logos.  Harder to scan.  They decided to go for modern looking over functional 

Enthusiast - Level 2

The guide update is a disaster - it is much to busy putting you into overload when you try to get info on the show, actors, etc.  Seeing the upcoming shows on that channel was easy enough before just hitting the guide button.  Now I don't get to see nearly as much info as I could see before and a little info on what is coming up.  Updated  software is always frustrating to adapt to but this update has The old version was fine - this one puts me into overload and makes it so difficult to get simple information quickly.

Enthusiast - Level 1

Not having the movies color coded on the guide is the worst part of this new interface.

Enthusiast - Level 1

New guide is AWFUL

Enthusiast - Level 1

Completely agree. The old guide was much better

Enthusiast - Level 1

Completely agree, this family does NOT like the new guide format for all the reasons everyone has mentioned above. This was a really lousy update.