Service deactivation and canceled but need to return box to avoid being charged
Enthusiast - Level 1

I recently deactivated my service with verizon, because I was moving. I cancelled my service until the end of last month -  I was moving out on the July 29th. The representative told me it was good til the end of the month - and that all I needed to do was return the box back asap, which I did.

Then I get a bill for the month of July - "because my service wasn't offically turned off til the 6th"...Again, I had asked it be turned off end of month. - it's not my fault that it wasn't turned off when requested. I called Verizon and the representative not only refused to roll back the charges, but refused to let me speak with a manger. There is no way to escalate any issue whatsover.

Re: Service deactivation and canceled but need to return box to avoid being charged
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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