I am confined to my home and a wheelchair right now. Today while watching TV the picture froze. I wheeled over to my computer and the FIOS router showed no connection. The phone was dead. I checked with my neighbors and they were all OK. The FIOS line into the house is fine. The power converter box inside had a green light but the whole box with the battery and the connections is dead as a doornail.
Called Verizon, on the phone for about an hour before a guy tells me he finally filed a service tiocket. I get a text with the ticket number. I call and they say "yes, we're coming there" IN TWO DAYS. TWO DAYS! I get on the phone; that can't be real. The rep acts like he's surprised I don't know that it takes them days and days to respond. I tell him I'm in a wheelchgair and confined to the house and it doesn't seem to matter to them. Even my emergency gear is plugged into the stone dead phone line. They don't care. They tell me to call back tomorrow when someone might actually care, but doubtful. A friend tells me this is normal; because Verizon treats their techs like dirt they are always short-staffed and take days to finally show up (and warned me they usually cancel and postpone at least once).
What kind of service IS THIS?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.