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Set top box problem
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atleast 3 times a month my caller ID does not work and the remote does not work on the main box, but they work on 3 other boxes. I have to pull the plug to reboot the system
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What model box is it?
Do you get an indication that box is accepting commands from remote (blinking light on box when you hit a button)?
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Model # VMS1100
yes the light does blink when I try to use the remote. Also When I am finish watching a recorded show and I try to go back to live TV the screen goes black and a the live program in the upper left hand corner
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Try menu-customer support-top support tools.
There is an option for box slow or freezing up.
See if that helps