Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
Yes! I have noticed the same problem. Very annoying to click 5 times only to have to wait for things to happen on screen.
I've been complaining about this problem for months. Verizon refers to it as "Latency" - I've asked for a discount on my bill.
@funnymercials wrote:I've been complaining about this problem for months. Verizon refers to it as "Latency" - I've asked for a discount on my bill.
With the latest software (IMG) the response should be much better. And everyone SHOULD have it by now. If you don't have the new software (can't mistake the different looking guide) you may have to do a cold init to get it.
COLD INIT ( lose a bunch of settings but not recordings or recordings schedule)
I have experienced the same. In fact, that was my very reason for coming here. This is very annoying and is almost a deal breaker for me. Any word on an update for this?
In general, NO. Many functions are actually faster, with some, e.g. jumping ahead to next week, much slower.
I too am having the same issue... While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list. I hope they are planning to fix this issue soon.
@j9o wrote:I too am having the same issue... While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list. I hope they are planning to fix this issue soon.
I have had Quantum TV for 4 months now, have never, ever experienced that. Yes, sometimes the user interface is somewhat slow, it is erratic with no pattern that I can figure out. But to not display a list in a reasonable time, no, not on the VMS itself or either client.
I suggest you shut down each of your boxes and then pull the power for 10-15 seconds, then plug them back in and restart them. Don't know if that will help, but a couple of times when my boxes had seemingly gotten slower than they had been, pulling the power seemed to improve things considerably (that was back in the first month or so, have not had to do it again since then).
Hope this helps.
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
I have been having very slow responses on setting program records, starting a recorded program (i.e. 15-20 seconds), sometimes search has nothing to search (but eventually comes back). Also, when doing skip ahead (30 seconds) on a recorded show it often ends up going backward and keeps returning to that same spot no mattter how many times I press the skip ahead. If I stop the program and then resume the program, then the skip ahead works again (for a little while). My DVR is the only cable box in the house.
I hav all these problems on both my DVRs
I must unplug to reset my DVR 3-4 times a week due to slowdown issues that are crippling. I find it hard to believe there is a single person out there, who actually records shows, the does not have slowdown issues.
We have had Fios for years now and until we switched to the new Quantum system every thing was fine. Response time was good. This new Quantum system is terrably slow. I don't know if it is the equipment or the programing that runs it. I did what Justin from (FiOS TV: Extreme HD, Internet: 50/25, Digital Voice VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1) said to do unplugging everything several times to no avail, the system is very very slow. And for what we pay it is ludicrous that it is this slow. The response time for On demand and the shows you have recorded also has a slow response. It takes forever to go through the guide to select the show you want to record. With the previous system I could set up recording for the whole week (7 days) and it only took about 5 or 6 minutes. Now with Quantum it takes 10 and that is only for 2 or 3 days, it will then freeze and you have to come out and start over again. I think this is unacceptable and Verizon needs to take their head out of the sand and get this fixed.
So, 8 pages of gripes and suggested fixes. Has anyone ever recieved any information from Verizon, other than unplug and re-boot?
A rumor @ the DSLReports Verizon FiOS TV forum is Verizon will deploy a "major" firmware update for it's VMS/IPC1100 platforms before the end of this month.
We'll see...
Actually a firmware update is a bandaid for this pile of junk hardware. Verizon should be embarrassed. And UP goes the prices.
This Quantuum box is my thrid different box from Verizon. In my condo I had the Cisco DVR (forget the model #) and it was an incredible dissapointment since I was used to that old common motorola DVR (forget the model #). It was so slow, I called Verizon multilpe times for a fix, and then just to ask for the old motorola box, because I knew this wasn't fixable. I didn't even care if there was less DVR space. Of couse the couldn't do that/ Now the Quantum box makes me want to go back to the cisco box. At least the Cisco box didn't feel like it was made of styrofoam. Actuall the Quantum box makes me want to go get Xfinity.
same deal here...lag is VERY bad and gets worse...unplugging the main box fixes it for about 5 days but then its back to crap again....i got rid of direct tv because they lied to me about their hard ware...i will do the same to fios too...there ARE other options out there.......
quantum is the ''windows vista'' of the tv world.....LISTEN UP FIOS...YOU DON'T KEEP CUSTOMERS BY ''UPGRADING'' TO CRAP HARDWARE......
FIX THIS........YESTERDAY....
@jvmendoza wrote:Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
I find the GUI response to remote inputs to be frustratingly slow. I have the Quantum VMS plus 3 client boxes. But then again, every DVR I've ever had from Verizon or Comcast has had a very slow OS (except when I've used a TIVO). For some reason they all seem to put the slowest (i.e. cheapest and lowest power consumption) CPU in set top boxes as they can get away with, no doubt to keep their equipment costs as low as possible. It's all about deploying service for the lowest cost, which is not necessarily in sync with giving the customer the best experience possible.
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