Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
We have noticed the slow response time issues as well after upgrading to Quantum. A reboot of the Media Server box usually helps clear this up. It takes a few weeks before the problem really gets bad so its not terrible, I am sure an update will be out soon to help clear some of this up
Same issues here - very frustrating. I can typically improve things by pulling the plug and rebooting but it comes back.
Something else I've just come across is an issue with resolution and picture aspect. I've meneged to kick all of my STBs except 1 into this **bleep**ty behavior. It started when I just hooked up our main living room set to the box after moving. No matter what I did the picture was being displayed as a 16:9 letterboxed 4:3. Meaning, the 16:9 HD picture is being displayed in a 4:3 box with black bars top and bottom, and then that 4:3 has grey bars on both sides. I've tried all varieties of output resolution on the STB and picture size on the TV to no avail. Finally after swapping through settings for 30min it came back to displaying 16:9 HD as full screen. But now the remaining issue is that all menu screens are sort of fuzzy resolution. I went to check one of my other sets to make sure this wasn't normal and the menu screens are very sharp. Unfortunately I checked the resolution output and played with it just to see what happens and kicked this STB into the same fuzzy menu behavior and an odd new display - it is stretching and letterboxing 16:9. So the aspect of the picture is something like 22:9 with black bars top and bottom. No matter what I do I can't fix it.
I haven't called tech support yet but did use the troubleshooting tools to reset the box to no avail.
Mine started over a year ago.
Most frustrating...takes 5-8 secs to respond on average. Pull up guide... absolutely nothing happens for 5-8 secs...same on main DVR as the little boxes. Only thing that works normala is the regular channel up and down buttons. Accessing any menu is like your on a 10 year old computer trying to keep up with you.
YES...A PATCH WOULD BE GREAT....BUT OBVIOUALY NEVER COMING.
VERIZON IS CHEAP!!
I have slow response on playback - select a program to play from recordings and the screen does blank for about 30 seconds. It doesn't matter if its is on the local DVR, a connected one or from a slave box. Unplugging the DVR and restarting it again speeds it up for a while.
Otherwise response to commands from the remote is quick and accurate.
Been over ayear, and still this nonsense. Even tried the Cold reboot. worked (mostly) for 3 days. The slowed down even more. Then my box woudn't accept more than one number to change channel (little light would flash, but no enw numebr appeared. Sometimes the first number wouldn't appear). After 5 minutes, it started to work right again.
You can add one more customer to the list with all these symptoms. Verizon needs to get on the ball here and fix this stuff.
Yep, add me in. Slow. Unresponsive. Some "Skip 30 seconds forward" commands sent result in it skipping BACK. 20-30 seconds for it to respond to a simple record request.
Frustrating.
Another one with all the slow problems. Any answer from Verizon on a fix?
Add me to the list of slowbees. Press Record in the guide and wait 30+ seconds for Record symbol meanwhile guide is frozen. Press Record again to add selection to Series list same 30+ sec wait/guide frozen. Select Play from Recorded list and wait 15-30 seconds for the show to begin. The crazy thing is it used to be better than it is right now. As a former product development engineer I find it unusual for a product to get worse with time, usally updates inprove the performance not make it worse. I need to check Firmware Release version to make sure I have the latest but I suspect I do and that is the cause of the slowdown.
After posting yesterday I started watching on my set with DVR/Server and the video on the selected channel kept freezing. Switching to another channel then back would recover only to have it freeze again. I pressed Menu and selected Top Support Tools/Reboot STB/Ok. After the reboot the freezing was gone, the Record and Record Series response time was less than 5 seconds and the playback time was short again too. I noted after the reboot the "Record indicator" (Red Dot) in the guide was different too. I'm just guessing but the reboot may have installed/enabled downloaded software changes in the same manner as the required restart after a MS Windows update on your computer. I know Verizon can do remote reboots too but may not for fear of interrupting something the user is doing? For those with slow response times I suggest you give this the Reboot STB a try, It only takes a couple of minutes and nothing will be lost even if it doesn't fix your current issue(s). I plan to do a reboot whenever I have issues, as well as weekly even when I don't, just in case something has been fixed or improved.
reboot works for about one day then the same crap happens all over again be glad when my contract is up
I, am many others, are not having slow STB responses for most things. In fact it is often quite zippy. One of the exceptions is going out a week with the quide.
I have found that there are some spots in my room from which it doesn't seem to see the IR of my remotes. Spots that were seen by my older ARRIS (Motorola) STB's.
i'm having this same problem and it's very annoying. i suspect a memory leak in the software, since the problem goes away with a reboot but then slowly gets worse and worse over time until the box eventually slows to a crawl. after a reboot, things are usually ok for about a week before the slowness begins creeping back in, and then it continues to get slower and slower from that point on.
there may be multiple brands of STBs that Verizon is using, and perhaps the issue only affects one of those brands, which may be why some people are not affected and others are. it may be useful for people who have the issue, and those who don't, to report which brand and model # of STB they have installed.
The new Quantum Box is SIGNIFICANTLY slower than the older units. There is an obvious lag time with every function. I've actually called to downgrade back to the older units. There is no reason to pay additional for "Quantum TV" when it provides a slower user experience than 4 or 5 year old boxes!
And to those who say they haven't experienced this; I've contacted FIOS customer support on 10/20 as well as 11/13 and both times they admitted to there being a problem with Quantum devices exhibiting lag in responding to inputs and that this will be "corrected in a future update". Additionally I was provided with a billing credit for the difference in my bill since upgrading to Quantum TV as well as being refunded the upgrade fee.
@ANDH wrote:The new Quantum Box is SIGNIFICANTLY slower than the older units. There is an obvious lag time with every function. I've actually called to downgrade back to the older units. There is no reason to pay additional for "Quantum TV" when it provides a slower user experience than 4 or 5 year old boxes!
And to those who say they haven't experienced this; I've contacted FIOS customer support on 10/20 as well as 11/13 and both times they admitted to there being a problem with Quantum devices exhibiting lag in responding to inputs and that this will be "corrected in a future update". Additionally I was provided with a billing credit for the difference in my bill since upgrading to Quantum TV as well as being refunded the upgrade fee.
There are some problems with them but not SIGNIFICANTLY SLOWER FOR EVERY Functions. Some functions, like looking at the guide at about a week are slower.
Add me to the list too. Lag on the remote / DVR is bad and getting worse. Selecting a channel or attempting any menu selections is not fun. Wife said it would be faster if the batteries in the remote were dead. Not far off.
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