Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
Same here. It's getting really annoying. I select a channel for example 504 and 50 comes up or 54 or sometimes nothing. What is the respone from Verizon? Do they acknowledge we are having issues.
Add me to the list also. This is very frustrating because my previous Cisco equipment worked without issues.
I hit record and it must be 30 seconds before it schedules the recording. I won't list all of my other issues because everyone has basically covered what I am experiencing.
I am real close to ripping everything out of my house if Verizon doesn't fix this soon.
It's unacceptable to be paying for this premium service and be having such a horrible experience.
They need to work these issues out ASAP.
I was having same problem, then tv quite working. Main box would not update the time bedroom box would halfway work. Spent 30 minutes on phone with techsupport. He coud not fix it. Ordered a work ticket and technician showed up the next day. Right off the bat he knew what the problem was. Bad network controller in the old FiOS control box. 20 minutes later I had TV and my remotes were responding like they should be. internet also sped up to the 75+ speed I have been paying for over the past 4 months.
Problem is bad network controller. If you upgrade to Quantum and have a control box older than 3yrs you need to have Verizon replace the controller or you will have response delays, intermitten TV service and slower than what you are paying for internet.
I've been having the same issues and I know my ONT is more that 3 years old. Is there a quick way to schedule Verizon to replace the old ONT or do I have to call in and spend an hour plus on the phone doing the things I've already done before they will schedule a service call?
Same problems here so many I probably cant list them all.
Slow response on all menu screens.
Pressing the directional arrows on the remote to navigate menus always jumps two menu options at a time always have to press forward then back to get to the menu choice I want.
Playing anything from the DVR results in approximately a 1 minute wait till it starts playing and from the time of pressing play till it does start my TV screen goes black.
Pressing record takes almost 45 seconds for it to update the screen.
I have 1 main box and two client boxes all function as described above.
System hangs all the time on pretty much any of the screens, DVR,GUIDE, etc...
If I had known it would be this bad I would have not agreed to upgrade to Quantum.
Even my old motorola boxes were slow and jerky but never this bad.
Mine seems to be getting worse. When I go to watch a recorded show the delay and black screen before it starts playing seems to be getting longer.
I just unplugged the power to the dvr and let it reset. It is much quicker now and the lag seems to be gone. I am curious to see how long it lasts.
It lasts 2-3 days, depends on how much you record.
I am experiencing the same sluggish reactions from my new STB. Its also much worse with search and loading the program guide from more than a week out. I can't believe I am paying more for a worse experience. Has there been any official response or plan of action from Verizon? Can this be fixed with an update or do we need new boxes?
As I am a Huge Verizon Supporter, Both my Quantum Media Servers are slow and freeze up. Especially when I use on demand. I have replaced both boxes with verizon as per their request. Its oviously a software problem to affect both boxes. Anyway the problem still exists and I dont see any changes in the near future. Very Disappointed.
Might want to give Tivo a try first, before switching to Brighthouse. You get 30 days to decide whether you like it or not. Or look into DirecTV? I'm done with FiOS Quantum TV - it's been a mess here for too long now - but I'd never dump my FiOS internet. Nothing better than that.
I've been experiencing the same problems that have been reported on this thread. Need to re-boot at least twice a week to maintain responsiveness. Saw in another forum that next software update not scheduled until January. I don't know if this is correct or not, but that is intolerable in my view since we won't know whether that update will fix the problem or not. Frankly, I'm not waiting forever for a fix to this aggravating problem.
Someone mentioned inadequate hardware is the issue. I'm certainly not an expert, but it would seem to me if inadequate hardware were the issue, a re-boot would not fix the problem. I would be more inclined to think it's some kind of memory management problem where the memory is not being properly cleared of previously used data and application instructions (I believe the programming term is "garbage collection") or is being corrupted in some manner.
How about it Verizon. Let us know what's being done to correct this problem.
I bet a lot !! If we had a car, phone computer, you name it which was a slow as the STB, you would trast it in a heart beat.
I might have just fixed my issue. I too was having laggy response times and all kinds of issues with my stb's when I switched to Quantum tv. I recently moved my router to another room so I no longer needed a splitter between the router and the box. I turned off the power to all the boxes while I was moving things around and, since I've restarted them, I haven't had any issues. It's ben almost a week with no issues ( knock on wood). I can't remember the last time I made it through a whiole week without any issues. The menu and DVR is still a little laggy but the speed is significantly faster than before. I'm thinking the splitter might have been slowing down communication between the main box and the satellite boxes. I don't know but it's working now and all I've done is remove the splitter. I suggest checking your splitters because one of them may be the cause of all of your issues.
My quantum STB is extremely slow mostly on the hour. At other times it is usually responsive.
Coming from Comcast.....which I hated....this is even worst !!!
I click the Info and then record.....then grab lunch...then the box responds ! **bleep**....paying so much for Quantum and I have to deal with this crap. I can't believe I'm saying this but......I miss Comcast......strike me down now !!!
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