Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
same here - really really slow. If I type 899 as channel on the remote it can take 30 seconds for all 3 #'s to appear and change the channel.
I have had most of the same issues with the new Quantum Box. I have contacted Verizon as most of you have at the least 10 times on this issue. As with every call they state I need to unplug the box, refresh my router, unplug the additional boxes in other rooms and wait the 15/20 seconds or minutes and then plug them in. They have also sent upgrades to the DVR and boxes and each time I am spending hours putting my preface and favorites back into the boxes. And yes that does pretty much clear up the problem for about two (2) maybe three (3) days. Then I am doing it al again, over and over again. I have had a tech at the house and he put in a new outdoor switch and reset everything and of course everything worked for two (2) three (3) days and then same issues. I’ve asked for a replacement router and keep getting told it’s not the router but I can buy or rent the newer one for 10 more dollars a month (really). Finally talked them into giving me a new DVR box and guess what. Wrong still have the same issue. Now though not only do I hit the guide button 4 or fine times (waiting each time hoping the guide will come up) but now at times it will not even change the channel. And still no support on the issue. I have just had enough; I’m tired of contacting them waiting on line going through the same check and then nothing being accomplished or fixed. I started with FIOS as soon as it was available and they were a great company with great support and customer service. Now that they have grown they have become worse than Cox Communication ever was. Hate to say it, but I have one year left on the contract and it’s either back to satellite or back to cox. At lease they have people in the area to talk to and give me the satisfaction of knowing that I can complain to someone in person. I do notice that FIOS has not shown this as a resolved issue. ARE THEY HIDING SOMETHING, LIKE MAYBE THE BOXES WERN'T READY TO BE SENT OUT YET?
I have been fighting this problem for months. This has to be the worst interface I have seen yet. Guess its time to start looking at deals from Time Warner and Charter.
Oh my god. I find it so frustrating. I cannot wait until my commitment is over so I can go back to ComCast. This box is so frustrating. It is so slow to respond sometimes. I push the buttons and then push them again because seconds have gone by without the cable box doing anything and then all of sudden it suddenly responds to most of the commands. I see many people having this problem and the suggested solutions DO NOT WORK! According the forums even a new box will not solve the problem. You need better equipment FIOS. It is so frustrating sometimes that if I didn't take their money and commit to two years I would have changed back months ago
I am curious as I find it so frustrating if asking verizon for a new box will solve my problem? I hate to lose all the DVR recordings I haven't watched yet but I find the issue to be incredibly frustrating. I push the button nothing happens I push it again sometime multiple times without response and then all of sudden it will suddenly act on all or almost all of the presses and this makes commanding the box extremely frustrating.
From a lot of what I've read in the forums about others experiencing this issue that it's a verizon equipement issue and replacing the box will not fix my problem. Has anyone else experienced this and have a solution?
I to have this problem, any solution to this?
This is related to how the code was written inside the STB and without rewriting the entire firmware base code, which wont happen, this will never get fixed. I would dump Verizon but my only option is Comcast and I refuse to subscribe to Comcast
I power off my systems once a week to prevent this from happening.
I suspect a memory leak as this incrementally gets worse over a weeks time.
We just replaced two regular Fios boxes with quantum and we are having this same issue, one year since the last post here. Commands from the remote are extremely slow- even going up and down the on-screen guide is slow. Has anyone found a permanent fix? If not, I'll go back to the previous version.
About the only suggestion I have is make sure you turn off a bunch of options such as Promotions, that add time to certain functions.
My boxes normally worked quite fast for most functions while I was with Verizon and still do now that I am with Frontier.
Thanks for your reply. I'll try that, but there's one strange thing I noticed. On the older box, the software seemed newer... in the last month or two there was an update that changed the on-screen guide fonts and things looked cleaner, but this new box has the older interface. When I installed it there was a notice about a mandatory update it needed to self-install, and it did, but it still looks like the older guide interface.
The Quantum boxes have been getting more frequent updates, including one quite recent. And the numbering scheme is unrelated to the other boxes. The interface is mostly based on HTML5 while the others are not.
Not sure which box currently has the more recent "appearance" changes for the quide.
As I mentioned I am now Frontier, and although they and Verizon have mostly made the same changes, they may have started to be different.
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