Slow remotes for Quantum TV

[WOFM1]

Anyone having trouble with response time of the Quantum remotes? Love the added DVR capacity and flexibility, but very aggravated by slow response times when using the remotes. It takes 2-3 seconds every time you try to use the guide or change channels or use menu commands, which gets very aggravating, very quickly. I could not find any threads on this topic, can't believe I am the only Quantum customer having this issue?

[Justin46]

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@WOFM wrote:

Anyone having trouble with response time of the Quantum remotes? Love the added DVR capacity and flexibility, but very aggravated by slow response times when using the remotes. It takes 2-3 seconds every time you try to use the guide or change channels or use menu commands, which gets very aggravating, very quickly. I could not find any threads on this topic, can't believe I am the only Quantum customer having this issue?

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Well, when Quantum TV was first delivered to customers, yes it was slow. But with each update (there have been 4 I think, including the one this morning) all of the functions seem to have gotten a little faster. With the latest update I think the speed is pretty darn good, most functions now seem to take 1 second or less. And channel changing seems to be about 1/2 second most of the time.

Did you get the update this morning? But no matter whether you got the update or not, I suggest you pull the power plug and then start it up again and see if anything is improved. You might also try one or more of the Top Support Tools under Customr Suport, one of them might help the problem.

Sorry I can't provide any more assistance, as I said mine is working just fine today with the latest update.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

[WOFM1]

This has been bugging us since we got Quantum and I waited this long to post a message, and wouldn't you know it, it looks like this morning's update did indeed make a big improvement. I kept waiting and waiting, as I had always hoped there would be eventual updates to address this issue. Still some slight hesitatation on some commands, but overall, definitely improved. Thanks for the heads up

[Justin46]

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@WOFM wrote:

This has been bugging us since we got Quantum and I waited this long to post a message, and wouldn't you know it, it looks like this morning's update did indeed make a big improvement. I kept waiting and waiting, as I had always hoped there would be eventual updates to address this issue. Still some slight hesitatation on some commands, but overall, definitely improved. Thanks for the heads up

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Glad to hear you have finally seen some improvement. Every once in a while a box, VMS or IFC, just seems to want to sit back, take a deep breath, and relax, before responding. I wish I had a clue what the boxes are doing when that happens, very irritating, but on the other hand thankfully it doesn't seem to happen too often.

Be sure to tell us any exciting new things you happen to find, or make us aware of any new issues you find. Unfortunately Verizon does not seem inclined to give us any details on what's new, what's fixed, what's coming, etc., so about all we can do is look around and see what we can find.

Good luck.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

[Telcoguru]

You should have received a quantum stb update while you were sleeping last night. It was suppose to happen around 3am.

[WOFM1]

And apparently we did get an update, be nice to know when those are made, does Verizon post an announcement for those anywhere? Ideally they'd send us all an email, but guess that's too hard to do? ;>)

[Justin46]

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@WOFM wrote:

And apparently we did get an update, be nice to know when those are made, does Verizon post an announcement for those anywhere? Ideally they'd send us all an email, but guess that's too hard to do? ;>)

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Generally no. Very unfortunate, I think they could improve the customer experience quite a bit by keeping customers better informed, but for some reason they don't seem to think so.

But they sure can inundate us with emails to buy VOD, etc., can't they?

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

[jvmendoza]

Has anyone seen the DVR playback issue where it takes 15-30 seconds for the video/recorded content to start playing? I've noticed this for a few weeks now. 

[dgburns]

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@Justin wrote:

Generally no. Very unfortunate, I think they could improve the customer experience quite a bit by keeping customers better informed, but for some reason they don't seem to think so.

But they sure can inundate us with emails to buy VOD, etc., can't they?

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They COULD push a message over the network to the inbox on our VMS's telling us an update is coming and what is included.  Of course MOST people wouldn't care, or wouldn't even notice the message, but at least those who DO care or are vocal on forums would have less to complain about.  😉

[FrankieFoot]

How you know when you receive an update, check the "setting"?

[tns2]

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@FrankieFoot wrote:

How you know when you receive an update, check the "setting"?

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And their just was an update this morning, 9/11/14.

[MDHAM]

From my perspective this issue on the VMS1100 is not resolved as of 9/7/2014. Quantum was installed last week and have experienced response delays to remote control commands. For example this morning I was attempting to play a recorded show from the DVR. I pressed play on the remote and the TV went black for 35 seconds before the video started to play. Same problem experienced since install. Also have response issues when pressing record on the remote to record a show highlighted in the menu. Hope this is fixed in the next software release. When is the next software release?

[tns2]

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@MDHAM wrote:
From my perspective this issue on the VMS1100 is not resolved as of 9/7/2014. Quantum was installed last week and have experienced response delays to remote control commands. For example this morning I was attempting to play a recorded show from the DVR. I pressed play on the remote and the TV went black for 35 seconds before the video started to play. Same problem experienced since install. Also have response issues when pressing record on the remote to record a show highlighted in the menu. Hope this is fixed in the next software release. When is the next software release?

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The example mentioned is not a common problem for Quantum TV's.  Other problems such as slow response in the quide when out about a week are.

[ivmost]

yes - I have the same lag tag as you described (and other very slow issues as well).  I will try unplugging my box and restarting. 

[RDJim]

I'm not sure I'm seeing any marked improvement in the lagginess of the remotes.  In addition to the slow starting playback (black screen of impatience), navigating with the remote is very frustrating.  Most of the time when you're trying to manage your recorded programs the buttons appear to do nothing, then sometimes you'll get all of your button hits at once as though they've been stored up. So obviously that means you're hitting the wrong (default) option. 

Was this part of the reason our upload speeds were changed?  Do all our remote commands have to go up to Verison's servers and back again?  I can't  believe that's how it works but maybe that's the only way the kitchen TV  box can talk to the master server in the living room?

Is anyone from Verizon tech support replied to this thread?  They're usually pretty good at reading these posts.

[SinCara]

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@JimHough wrote:

I'm not sure I'm seeing any marked improvement in the lagginess of the remotes.  In addition to the slow starting playback (black screen of impatience), navigating with the remote is very frustrating.  Most of the time when you're trying to manage your recorded programs the buttons appear to do nothing, then sometimes you'll get all of your button hits at once as though they've been stored up. So obviously that means you're hitting the wrong (default) option. 

Was this part of the reason our upload speeds were changed?  Do all our remote commands have to go up to Verison's servers and back again?  I can't  believe that's how it works but maybe that's the only way the kitchen TV  box can talk to the master server in the living room?

Is anyone from Verizon tech support replied to this thread?  They're usually pretty good at reading these posts.

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Tech support doesnt reply to these threads as they are peer to peer. If need be the mods will.

I see no lag on my remotes ever since the last update hit. It's actually more responsive now.

If rebooting doesnt help its possible you need a new box.

[RDJim]

Thanks SinCara, I  pulled the plug on my unit to see if that helps at all.  I do have the latest software and I guess certain aspects of the remote may seem a tad better but not great.  This is the same for  both my server box and the box in my kitchen.  At least it sounds like a problem Verizon is aware of and hopefully they are still working to make it better.

[WOFM1]

I've seen a slight improvement but still experience delays at times, especially when you first turn on the box, or if you've been watching one channel for a while. I'll punch in 3 numbers and it seems it almost never goes to that channel correctly the first time. It's almost as if the box has to "wake up". I called to voice my displeasure, but the guy on the phone wanted to run a check on my boxes and i was not calling from home. Told him I have to believe it is a Quantum system issue, and not unique to my boxes, but he insisted he needed to "assess" the responsiveness of my boxes. I would gladly switch out the boxes if I thought that would resolve the issues, I just don't believe it would. Have not had a chance to call from home yet, but hope to do so soon

[katurango]

I haved the same problem, except my response times get longer and longer.

I thought I had fixed it by going to "Fix common DVR problems" which I believe is a reset. And yes it did fix it for about 2 days but then the response times got longer and longer and longer. When the waiting time reached 35 seconds after hitting the ok button to play back a recorded show, I reset the DVR again (about a week ago) and again it worked for a while, now I am up to about 20 seconds.

This is quite frustrating since it takes approximately 5 to 10 minutes to "Fix Common DVR Problems".

Where do I go to get this corrected once a for all?

TIA,kurango

[bluezapfel1]

I too am having all the same problems, the updates seem to have made it worse. I have always had slow response times to remote commands, in the past week it now takes about 20 seconds for the DVR to start playback. Last nite all the remote boxes of the VMS100 stopped working & I had to go reboot the VMS100. This is extremely frustrating & I'm getting very upset I'm paying for this terrible product.

[glenn123451]

Why is this post marked as Solved. It's obvious that people are still experiencing problems with there Media servers. 

I am still having issues with:

• lag time
• programing issues (Season pass priority settings).
• 15 sec lag time to recored a show from the Guide.
• They did fix the search for show feature, but it lags also, 
• 10 sec delay to play a recorded show.
• When we press the rewind button it shoots back to the beginning of the show or jumps out of the show and goes to channel 1952 (Fios TV Tutorials and Features)
• Allways loose the last minute of shows. have to change setting to record an extra min to see ending.
• Non DVR Satalite boxes crach for no reason. Then goes through setup screen takes about 5 min.

Sorry this issue is not Solved!!!!!  The last DVR (Black Motorola (Not sure model number) was fantastic fast never had issues with it.

I am paying $215.00 for aggravation.  

There should not be a charge for beta testing, that seem to be what we are.