So, who has firmware 1.9, permanently?

[zich61]

I'm not talking about beta test versions, but the real deal.  This thread will help track the roll-out and should be helpful to those who should have it, based on others who have it in their area, but don't.

For the record, I don't have it yet, but I'll post when I do.

[Justin46]

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@JohnCF wrote:

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@Justin wrote:

Really, all of you should just lean back and relax, it will come sometime, hopefully in the next few weeks or months.

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Weeks?  Months??? Indeed, you must be on a time and materials contract with Verizon for software development.

Verizon gave a release date for this update that has long since past but offers no realistic expectation of when they will make this actually happen.  Now maybe you are fine with vague, inaccurate, generalized info about things that could help decide whether to decide to stay with Fios TV or not but many others are not.  FiosTV has the smallest hard drives of any provider.  FiosTv is the last provider to make external storage available.  These are things that people need in order to enjoy their service more fully.

Verizon could have fixed these problems by now but has most likely fallen victim to feature creep and keeps delaying release to add yet another feature that should have been added to 1.10 or 1.11 or 1.12 releases.  Verizon could ease the need for larger internal disks and external storage by making whole seasons of shows available over OnDemand.  Then the need to 4,5, or 6 tuners and 2TB hard disks and eSata port services might be much less.

 lean back from your keyboard and let us continue to ask our provider we pay monthly for service to give us definitive answers like a responsible service provider.

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As for me, I will gladly wait the weeks or months until it is really ready for general use, rather than put up with lots of bugs. A few weeks or months delay in enhanced TV service is totally insignificant; for heaven's sake, this is only TV, not a matter of life or death. 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

[JohnCF]

As for me, I will gladly wait the weeks or months until it is really ready for general use, rather than put up with lots of bugs. A few weeks or months delay in enhanced TV service is totally insignificant; for heaven's sake, this is only TV, not a matter of life or death. 

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And that's fine Justin, I think we all understand that.  Your requirements allow you to wait and be content.  However, many of us have different desires for storing and watching programming.  Other service providers already provide the options some Fios TV subscribers want to have access to and are promised in this update. 

Yes, it is "just" tv.  However, it would make things better, simpler, and more affordable for many subscribers if they did not have to also rely on Netflix, Hulu, and Amazon streaming services in order to watch tv on a schedule that works for them and their families.  

I hope you can understand and see the point of view of others as a valid point of view and support a reasonable request for Verizon to provide definitive information based on where they are now for this update.  Verizon needs current customers to stay happy and new customers to come on board.  This is not going to happen for many who are looking at coming over from Dish Network, DirecTV, and Cable service providers where large hard drives, external hard drives, 4 or more tuners, complete VOD tv selections, and many other options already exist.

It is possible to release smaller incremental updates that are bug free rather than trying to deliver the world in one giant update that will completely change every facet of the dvr.  Hopefully after this major update, they will resort to smaller, regular updates that can be delivered on-time and bug free.

And, Verizon - if the problem is the lack of quality beta testers who will put the updates through their paces quickly, thoroughly, and provide these results fully documented, please give me a call. I would be glad to donate my professional skills as a technical instructor and writer to help you provide the best possible solutions and services to your customers.

[Keyboards]

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@JohnCF wrote:

And, Verizon - if the problem is the lack of quality beta testers who will put the updates through their paces quickly, thoroughly, and provide these results fully documented, please give me a call. I would be glad to donate my professional skills as a technical instructor and writer to help you provide the best possible solutions and services to your customers.

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The beta testers have been providing fast and accurate bug reports back to the Verizon development team and the team has been responsive to those findings, but in a complex piece of software it can be difficult to find the root cause and may take several attempts to actually totally fix the issue.  The first release had over 50 items that were found (of which at least 20 would be considered show stoppers). Maybe Verizon bit off too much for this release, but don't throw out the baby with the bath water!

There are engineers, programmers and just "ordinary users" involved in the testing and I personally take exception to your questioning of the quality of the testers.  Trust me, some of the bugs we reported would have the masses steaming and lighting up the CSR lines if they occured in a general release (we are now on the 3rd release of testing).  Due to NDA that is as specific as I can get for now.

So please, chill - it will come when it comes as we are hoping to avoid what has happened in the past with released and then recalled updates.  This type of complaint is why Verizon is loath to release dates for anything - including IMG updates, channel adds, feature adds, etc.

[Shoffy1]

Justin: I'm sorry but I've had Comcast, DirecTV and AT&t Uverse and everyone of those providers had more storage capability then FIOS has. Eventually, everyone of them had external hard drives for more storage which obviously helped dramatically. Are you telling me that all these providers can develop all of this that much better than Verizon. I joined FIOS last May and when I started recording programs in HD as I was used to, boy did I get a kick in the hind end. I would think Verizon would be like Apple. When they say a product will be ready, IT IS. I was considering switching my AT&T IPhone over to Verizon when IPhone 5 comes out but now I'm not so sure I should do that. I heard about this update when I first installed Verizon almost a year ago, and it's still not ready. Can't say a lot about your developers with that kind of record.

[Justin46]

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@Shoffy wrote:

Justin: I'm sorry but I've had Comcast, DirecTV and AT&t Uverse and everyone of those providers had more storage capability then FIOS has. Eventually, everyone of them had external hard drives for more storage which obviously helped dramatically. Are you telling me that all these providers can develop all of this that much better than Verizon. I joined FIOS last May and when I started recording programs in HD as I was used to, boy did I get a kick in the hind end. I would think Verizon would be like Apple. When they say a product will be ready, IT IS. I was considering switching my AT&T IPhone over to Verizon when IPhone 5 comes out but now I'm not so sure I should do that. I heard about this update when I first installed Verizon almost a year ago, and it's still not ready. Can't say a lot about your developers with that kind of record.

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OK, you have directed your comments to me, and that is just fine, but the content, especially the last sentence, seems to indicate that you think I work for Verizon. So just in case you do think that, no I don't, I am nothing more than a generally satisfied, normal (and fairly vocal) 5 1/2 year FiOS user (TV, internet, and phone).

Now to the content of your comments. I can't disagree with your comments at all, you are right on. Verizon doesn't do a very good job of delivering stuff "on time." But yes, at least in some circumstantces, I am telling you that those providers seemingly can develop this better than Verizon. I think you should keep in mind that at least Comcast and DirecTV (and of course Dish) have been in the TV business far, far longer than Verizon, many years. Verizon's TV service was delivered to the first customer in Sept. 2005 (I was not the first customer, but was among the first, I did get the TV service that month and participated in their early test program); how long have those others been doing this? I am not trying to make excuses for Verizon, but having worked in the computer industry for 37 years I have seen first hand many delivery schedules missed, both hardware and software, for many reasons. So maybe I am more tolerant of missed deadlines than others of you are due to my experience, I don't know. But I do know that I want stuff that works, not stuff full of bugs. And as Keyboards said in his post (he is one of the testers), there were bugs, lots of them, and it has taken time, probably much more time than Verizon expected, to work those bugs out.

One of the things that Verizon has had a very difficult time managing is when and what to announce. If they don't announce planned enhancements, the customer base, at least the vocal ones, are very, very vocal. But if they do announce something, then when they don't deliver it when the customer base thinks they should, again there are lots of complaints. Its a no-win situation I think.

Oh, and just for the record, I ordered a 7232 DVR yesterday, the one with the 500 GB drive, and UPS delivered it a couple of hours ago! So I am now really ready for the new IMG release!

And last, apparently I upset some of you with my comments. I'm  sorry, that was not my intent, it was to try to set some realistic expectations on when the new 1.9 level would be delivered.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1 (to be replaced with a 7232 tonight!), IMG 1.8, Build 02.54
Keller, TX 76248

[NNard]

Justin -

Enjoy the 7232 - I just upgraded from the 7216 and it is great.  I am a new FiOS customer and couldn't be happier.

[thegeorgeguy]

i am glad to report my VOD is now working again and letting me resume!  i love the new 7232 as well but cannot wait for the new GUIDE in 1.9 as it looks great.  very excited (and yes anxious and impatient to get it) but i am with you.  take it working later rather than buggy on time as it sucks having to call those jokers on the phone.  been over 20 days and they still can't get my phone # ported over.  but I love the quality of their products thusfar.  blazing fast and steady internet, awesome sound and video, phone is what it is.  may not be perfect but better in many regards than from where i came.  just not the guide but that will change soon,  here's to getting it by June 24 (as that is my prediction for when TX-VHO1 goes live.  I too am in keller but was in a zone that took a long time to get legal issues settled so i have waited for this for 5 years.  figure i can wait a few more months but i just joined this party in the midst of the delays so i can understand the frustration (mine is lessened as a new cust with the 500G HD)

[mphare]

*   <---   grain of salt

I just had FiOS TV installed this evening. My installer told me IMG 1.9 was hitting my area (Plano, TX) in the next couple of days. I thought it was strange he would bring it up. When the 7232's activated, he said this guide stinks, but will be better in the next few days when the new guide starts rolling out.

We'll see

[SpaceBar1]

FiOS has begun showing tutorials with IMG 1.9 instructions and footage on channel 1952, meaning its release must be imminent. I think it'll be released within the month.

[prisaz]

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@SpaceBar wrote:

FiOS has begun showing tutorials with IMG 1.9 instructions and footage on channel 1952, meaning its release must be imminent. I think it'll be released within the month.

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Very good optimistic post. I wonder if that is showing in all VHOs. I will need to look at my DVR and see. Sorry I have been around too long. Thank you for the uplifting and positive post. You get my kudos too.

[alden]

Within a month???!!!

Sorry, but you are very optimistic on Verizon!!!

This company is VERY, VERY S L O W.... on everything it does.

In my view, optimistic term  for firmware 1.9 is late fall of 2011, pessimistic one - spring of 2012.

[MercerNick65]

The rollout began last night ... Someone from VHO15a should be commenting soon...

[Cuseguy]

I do, I do...Woke up this morning to upgraded STB's on IMG 1.9! Wow....did not expect us to be so early. VHO15A - Syracuse NY

So far, love it. The guides are a huge improvement, haven't had time to play with DVR features yet. Now, I want to add a compatible esata drive, but can't find a list of qualified units yet. I assume the WD My Book/My DVR would be on the list, but want to see it in writing. I am now flirting with adding another DVR, if it will now network as advertised.

[zich61]

As the OP I congratulate you for being the first person to report, at least in this thread, having 1.9 permanently
(non-beta).

[cchristian]

How can I tell when it's permanent?  I have IMG 1.9 build 10.90 on both dvrs, one of which I just installed on Monday.

[Keyboards]

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@chipchristian wrote:

How can I tell when it's permanent?  I have IMG 1.9 build 10.90 on both dvrs, one of which I just installed on Monday.

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If you have it - it is "permanent" (unless Verizon runs into a mjor issue and does a recall).  This thread really should have been titled "Who besides beta testers have 1.9?"  Also, this thread should probably be abandoned and new posts placed in the  ROLL-OUT HAS BEGUN thread for questions other than when will I get it (which no one can answer for sure).

[zich61]

Ah, no shortage of nitpickers here I see. I think it was clear beta testers wouldn't respond at all since they wouldn't know when 1.9 went final. That has been proven this week. That only leaves non-beta testers. Your suggestion would have worked too.

As to your thread cancellation suggestion, I would venture that most people on this forum use their guide near daily and would be positioned to report quite accurately.  Remember, this thread is not about 1.9 questions and solutions, but tracking who gets 1.9 where and when.  Perhaps you should familiarize yourself with the thread purpose.

[Keyboards]

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@zich6 wrote:

Ah, no shortage of nitpickers here I see. I think it was clear beta testers wouldn't respond at all since they wouldn't know when 1.9 went final. That has been proven this week. That only leaves non-beta testers. Your suggestion would have worked too.

As to your thread cancellation suggestion, I would venture that most people on this forum use their guide near daily and would be positioned to report quite accurately.  Remember, this thread is not about 1.9 questions and solutions, but tracking who gets 1.9 where and when.  Perhaps you should familiarize yourself with the thread purpose.

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The reason for suggesting the retirment and switchng to the referenced thread is that this one has reached over 7 pages in length and 99% of that is before the first posting that 1.9 has been found in "the wild".  I am fully aware of the "purpose" of this thread and the one I referenced in my earlier post can now serve as an easier to scan source for various VHO roll-outs (check the LINK).

Call it nitpicking or whatever you like, but I am entitled to my opinion on a thread as are you.

[mcgowman]

FYI to all:

http://newscenter.verizon.com/press-releases/verizon/2011/verizon-unveils-the-next.html

[zich61]

Do you really think that your suggested link won't grow much larger than this one due to questions and issues?  Worse, those who follow this thread to get information about what locations are getting 1.9, so that they can project when they'll get it and know they have an issue if they don't, will have to wade through countless posts by people who have it and have an issue or question that is superfluous to the sole purpose of this thread.  Under your suggestion, the problem would likely get worse with every post.  With this thread it would quickly become evident that on 4/15, people started reporting they have 1.9.  That is, of course, unless you keep arguing your point.  Frankly, if you did understand the purpose of this thread, your posts don't reflect it and are counter productive to it's purpose and assisting others.

Again, while there were extraneous discussions before, as of today, this thread should be resigned to those who have 1.9 and their location.  Beta testers know enough not to respond.

So, thanks to those who have reported.  Please keep the reports coming. 

[Justin46]

I recommend this thread be locked, it is mostly useless out-of-date into, and there is a new thread started today specifically about 1.9 now that it is available in a few VHOs.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248