Hearing a crackling/static sound when I watch ABC 507, also impacts the non HD channel 7. Issue doesn't happen for any other channel as far as I am aware. None of the other network channel have the issue.
Tried resetting set top box and router and re-plugging HDMI cables.
Been a Verizon customer for many years. Sound is going through a sound bar.
Anyone have similar issues or a clue what's happening?
@tedbearz wrote:Hearing a crackling/static sound when I watch ABC 507, also impacts the non HD channel 7. Issue doesn't happen for any other channel as far as I am aware. None of the other network channel have the issue.
Tried resetting set top box and router and re-plugging HDMI cables.
Been a Verizon customer for many years. Sound is going through a sound bar.
Anyone have similar issues or a clue what's happening?
Sounds like either a bad feed from that channel, or possibly a bad box. Do you have any other boxes in the house? Do they all do the same thing on that channel? Have you tried without the sound bar? Try going here:
Main Menu > Settings > Audio & Video > Audio>Audio Format and change it to stereo. See if that helps. Also go here again:Main Menu > Settings > Audio & Video > Audio> Audio Passthrough and disable it and see if that helps. I know that essentially removes the surround options, but see if that helps. If it does, you may have an issue with the way the soundbar is decoding the surround format, or the station is sending corrupt surround info.
Iโm having the same thing. Itโs not the box bc itโs not happening on any other channel or network
Verizon was no help. After running multiple tests, rebooting, etc they told me to contact ABC!
Same here, been hearing it for the last 4 or 5 days. I was hoping it would go away, but it's still there, very annoying. And it's not the box it only happens on ABC. I hear it on the other 2 boxes , while watching on the app on my tablet or on my phone. It's definitely coming from ABC.
@flyingfish66 wrote:Same here, been hearing it for the last 4 or 5 days. I was hoping it would go away, but it's still there, very annoying. And it's not the box it only happens on ABC. I hear it on the other 2 boxes , while watching on the app on my tablet or on my phone. It's definitely coming from ABC.
Ok, as I was trying to find out, if it is happening to all boxes it isn't a hardware problem in the house. Sounds like a bad audio feed from ABC, which unfortunately has to be fixed by them. I'm not sure if Verizon can pressure them to do anything but I can try contacting support and see if they can help at all.
Seems like something is a bit off with the picture quality too. If you compare to the other network channels ABC/NBC seems a bit fuzzier. Don't remember it being like this before.
@tedbearz wrote:Seems like something is a bit off with the picture quality too. If you compare to the other network channels ABC/NBC seems a bit fuzzier. Don't remember it being like this before.
Waiting for a reply from support. I'll post what I find out.
I am having same issue with the crackling/static sound only on the ABC channel. Hopefully we can get an answer from Verizon and a potential solution that they are trying to get it fixed.
i want to add some details about this issue:
in my case, it is the REAR RIGHT channel that has the buzzing/static-ky noise. seemingly, no other channel has this noise.
also, older DVR recordings, say from a couple of weeks ago, didn't have this issue, so this is a NEW issue that has only started recently.
looking forward to someone who is able to have this corrected! so strange there isn't a proper channel of communication that would monitor this type of obvious issue and be able to take action. it seems like we have to beg and beg and hope someone might listen! weird way to manage this!
i wonder why this noise/static issue on channel 507 ABC HD is taking so long to correct!
this isn't an obscure channel at all, and where are the quality control monitors who would flag and control these issues? this surely can't be the first time feeds from a channel has a problem, right?
@Dualmonitors wrote:i wonder why this noise/static issue on channel 507 ABC HD is taking so long to correct!
this isn't an obscure channel at all, and where are the quality control monitors who would flag and control these issues? this surely can't be the first time feeds from a channel has a problem, right?
Has anyone tried contacting ABC to see what they have to say?
i have a further clue to when this happened:
my last DVR recording of 507 was on 9/29th with NO sound issues whatsoever that i can tell. then, voila, on or about 10/4's channel 507 DVR recording, the buzzing noise started coming from the rear right channel.
therefore, the problem started no earlier than 9/29th, and for certain on or prior to 10/4th.
really odd that no one monitors these quality control types of issues at these giant corporations! you'd think that someone has to know about this, but no, it appears like no one cares!
@Dualmonitors wrote:i have a further clue to when this happened:
my last DVR recording of 507 was on 9/29th with NO sound issues whatsoever that i can tell. then, voila, on or about 10/4's channel 507 DVR recording, the buzzing noise started coming from the rear right channel.
therefore, the problem started no earlier than 9/29th, and for certain on or prior to 10/4th.
really odd that no one monitors these quality control types of issues at these giant corporations! you'd think that someone has to know about this, but no, it appears like no one cares!
There are SUPPOSED to be QC people that spot check the outgoing signals, but who knows how often or carefully it is done.
I believe that the noise is no longer there on 507. I had 507 on briefly last night on a different program from my usual recorded program and on this different program, I didn't hear noise last night.
Might someone else kindly confirm please?
Thank you.
Start a new topic or ask questions in the open forum.
