Streaming Survey Questions
Nilsa_VZ
Community Manager
Community Manager

Hello Fios Community!

 

Our internal product team would like your feedback on these two questions:

 

1. What is the biggest factor when deciding what streaming service to purchase? 

 

2. Is there a streaming service that best aligns with the Verizon Fios Internet service? 

 

Thank you for taking the time to answer these questions!!


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Nilsa
Community Manager

Community Manager
Community Manager II
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15 Replies
Nettv57
Enthusiast - Level 2

Price and flexible choice. I don’t watch sports so I would like to be able to replace those channels with other programming in my package. 

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Nettv57
Enthusiast - Level 2

ION Plus 492 (Virginia)

Smithsonian channel

National Geographic channel

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sangs1
Specialist - Level 2

1) Biggest factor is a difficult question to answer, but the reason I've chosen to go streaming-only with YouTube TV is cost - specifically, hardware costs. I simply cannot justify paying Verizon $66 extra every month to have DVR service ($30) and the associated hardware to go along with it ($36), when I get unlimited DVR and no monthly hardware costs from YTTV. While I think Fios offers a better all-around TV service, specifically with regards to channel selection, it's not significant enough to stomach that extra $66 every month.

2) YouTube TV works great with my Fios internet connection, but, honestly, all the streaming services we use, or have used, have worked equally as well - Netflix, Amazon, Hulu, Disney+, Sling, Tubi, Pluto, Philo, Fubo, HBO Go, WatchATT. Fios internet is without peer as far as I'm concerned.

Hope that information helps. Merry Christmas. 

JJKiv
Contributor - Level 1

Totally agree.  If I dump Fios TV, it will be 100% because of the hardware cost.  $66 for DVR & Boxes.  Fios TV would be cheaper than most Streaming services without these hardware fees.  With an ever increasing number of their customers cutting the cord, it is time for Fios to look at correcting this with the multiple available ways of dealing with it.  It is their choice.  They can go with the short term profits of renting equipment or eliminate the Boxes with built in DVR service and be viable for years to come. 

CableGame2yrs
Enthusiast - Level 2

If I am paying for cable TV, I should not need to pay for other streaming services. All of the channels that are provided on my TV box should be available in an app. Spectrum TV and Comcast both offer this without any additonal charges. The only requirement is that you have at least one TV box and cable TV service.  Your cable service is available in a streaming app form to use with Roku, Firestick, etc. Also, if Fios is offering Disney+, then they should offer it on their TV boxes like they do for Netflix and You Tube. If all a person has is internet, and a Fios TV box, they cannot access Disney+ without some sort of additional cost such as Firestick, Smart TV, Xbox, Playstation,etc.

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CRobGauth
Community Leader
Community Leader

FiOS is only offering Disney+ for new subsribers and only for a limited time.

Comcast APP is listed as beta and only free for a limited time.
They can start charging at any time.

And I believe it only works on Samsung and Roku.

You can use your Verizon account and access avery large number of content provider apps. Given that Verizon only has 5M subscribers, the cost of maintaining an app is probably not worth it.

JJKiv
Contributor - Level 1

Price is the number 1 reason to go to streaming.  Channels can be completely dublicated by utilizing  1 or perhaps 2 streaming services at a siginifantly lower cost. However, the only reason streaming is lower cost is due to the setop box & DVR fees charged when using Fios.  Go to a IPTV system which would eliminate the boxes and make Fios price competive with streaming services.  Keeping the short term box rental fees will not work for Fios's future success.

NRAPatron19751
Enthusiast - Level 2

How about carrying the new ACC Network?

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Edg1
Community Leader
Community Leader

@NRAPatron1975 wrote:

How about carrying the new ACC Network?


They do on channel 829 HD and 329 SD. 

Nilsa_VZ
Community Manager
Community Manager

Thank you Edg1. 


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Nilsa
Community Manager

Community Manager
Community Manager II
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jonjones1
Legend

@Nilsa_VZ wrote:

Hello Fios Community!

Our internal product team would like your feedback on these two questions:

1. What is the biggest factor when deciding what streaming service to purchase? 

2. Is there a streaming service that best aligns with the Verizon Fios Internet service? 

Thank you for taking the time to answer these questions!!


1) Price and channel selections. Most streaming services run from $45-$80 and there are no hidden fees or taxes tacked on. These streaming services offer free DVR as well as no contracts crap. Additionally the streaming must be unlimited with no slow downs or added costs. (Things verizon can never do)

2) Personally there are no external streaming services that “align” with Verizon. If you are referring to greed or terrible product then i would say align with AT&T which made a huge mess with Directvnow now renamed AT&T television. It was a service that started out reasonable in price, offered 150+ stations at $35-$70-$90 and proceeded to drop channels, raise rates constantly and lost million+ customers.

Personally google tv is pretty good at the $50 price, offers 65 stations and has local programming and news. Their DVR service works excellent with no added charges and again no sports or bogus fees companies like verizon and cable tack on. 

You would also have to disassociate the streaming tv from your service all together, so as not to ruin the streaming partners reputation with verizon fios gotchas.

hope that answers your survey 😀

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jonjones1
Legend

https://arstechnica.com/information-technology/2019/08/att-brings-cable-tv-prices-to-online-streamin...

This backs up my point about the AT&T tv service. Read the above link.

if verizon fios is anything like this, you will be doing the same antics. On streaming.

they are losing customers left and right and center.

a service like sling tv with tv and pricing based on the stations chosen with no hidden fees and bogus taxes and surcharges would be a good start for verizon.

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Nilsa_VZ
Community Manager
Community Manager

Hello jonjones,

Thank you for your responses. I will share this with the team. 

Nilsa


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Nilsa
Community Manager

Community Manager
Community Manager II
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jmcohen231
Contributor - Level 3

biggest factor will be price followed by relevant content to me/my family

i'm not aware of a streaming service that best aligns with FiOS internet, as the main problem with FiOS is the channel packaging.  customers should be able to choose which channels they want without having to pay for the highest bundle.  i get that certain channels must be tacked on with others just to remain profitable, but making the channel lineup ala cart would be ideal.  given that most streaming providers charge $40-50/month, FiOS can really take an advantage here by offering a custom lineup.

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Nilsa_VZ
Community Manager
Community Manager

Hello  jmcohen23,

Thank you for your response. I will share this with the team. 

Nilsa


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Nilsa
Community Manager

Community Manager
Community Manager II
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