Support
MikeyG2
Newbie

so all of a sudden one day all my DVR recordings had disappeared tech-support over the phone tried to correct the phone problem with no luck so they sent me a new box. Actually, I picked it up at Verizon store.  I installed and The TV in the den now works, although I could not save my DVR recordings.  The problem is that I have since we replaced that box the three other televisions in my house don’t work  On two of them it will not pair the remotes that I have been using on them for years. The third one the remote works but  I cannot watch, live TV. All of this occurred after I replaced my box in the den,  While, the people I spoke to on tech-support were very friendly and tried their best they could not solve my problems after two hours  really cannot spend another two or three hours on the phone and I would like to have a technician come to the house, and I really don’t want to get charged as this whole thing started with a failure of one of Verizon’s boxes  I hope we can resolve this problem at cost to myself, seeing as it was a failure of their equipment.  

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Re: Support
kh-gary
Moderator Emeritus

Hi MikeyG2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.