Ongoing issue with my TV screen locking or pixelating. Verizon technical support has done standard reboots on the main One box and the One mini, etc. which does not solve the issue. “Everything looks ok” from their end.
Here is my setup:
Main TV One box on first floor connected to coax. Wireless router on 2nd floor with One Mini across the room (perhaps 20 feet away) connected wirelessly. This setup was done by Verizon onsite.
There is no coax connection at the TV location or I would have connected the TV One mini to coax weeks ago...
Note I have had no issues with the 1st floor TV connected to the main TV One box and no issues with WiFi connections on laptops, phones or my wireless printer. There is no extender installed.
After over 3 weeks of issues since installation, a Verizon tech person came to my house yesterday and replaced the TV One mini. Everything was working great. The TV screen was no longer freezing/pixelating and I was very happy.
Today (afternoon) the problems started again. Note to that the freezing/pixelating is sporadic - might not happen for hours and then will happen for hours thereafter.
I pointed out to the tech person that when issues begin, the “link quality” is poor as shown on the Menu/settings/system/FIOS tv one mini settings/WiFi status. “Video source quality” remains good.
The tech person told me that there have been issues with the wireless TV one mini connections since it was introduced in 2018.
Has anyone had this issue and, if so, how did you fix it?
Solved! Go to Correct Answer
This is the current situation:
1. After installing a new One mini via wireless, issue was not resolved
2. Connected new One mini directly to the router via an Ethernet cable. Issue was not resolved indicating that the router may be the issue.
3. Installed new router (note my old router is identical to the new router but my old router is perhaps 2 years old). The One mini auto connects to 5G channel. This seems to have solved the problem!!
As a precaution, when I connected phones/smart TV’s/printer/laptop /tablet to this new router, I connected all of them to 2.4 GHz. Only the One mini is connected to 5G (as far as I know). Not sure if this has any impact but being non-tech guy it made sense to me.
While we do have some slight screen “pause” typically during the 10PM hour, the One mini has worked well for the past 2 days so keeping fingers crossed that the issue has been solved.
Download a wifi analyzer app on your phone and see what the RSSI score is in that room. If it is -60 or lower than maybe there is a wifi issue in the room.
Signal strength shows -48.
Signal strength shows -48
The router is 15-20 feet away from the One mini
What is considered to be a strong signal
That is a good signal. Anything from -60 and up is good. -61 to -70 will be moderated and -70 and below is bad. It’s weird that it shows -48 and the mini is saying there is a poor signal. Sounds like it is more of a TV One Issue.
Signal fluctuates from 38 to 52
The wireless boxes are not very good. They do not connect to wifi they connect to the main fios cable box. Your issue isn't wifi is the distance between the main tv box and the wiress boxes. You have to buy a fios range extender which requires coax. I have this issue in my apartment -- same floor...down the hall -- TV freezes constantly. Need to get coax run now to correct.
They do connect to the wifi. Then from the router via MoCA to the main DVR. They can connect wifi, coax, or ethernet. If they are on wifi then you do need to make sure you have a good signal from router or get an extender. Apartments are not the best setting for wireless connections due wireless interference from everyone elses wifi.
I had a Fios one mini box less than 3 feet from the Verizon network extender and it still showed a weak signal and pixelation and sound drop out issues. ReBooted everything several times. These boxes are GARBAGE. I note that all of my other streaming devices work flawlessly
Wireless has to be manually connect to the extenders. They always connect to the router even if it's far away. That's your issue. Have them or have technician connect it to your extenders. Or you can connect it to them with cat5.
does fios know this
Doesn’t connect to the server ( that’s the bigger box) connects to the router
We have the same issue. Three techs have been to our house to solve and each time, it still doesn’t work right. We even have an extender for our upstairs but still have the pixelating when watching Live TV on a wireless mini. However, it’s interesting that watching recorded shows from the DVR work fine (on a wireless mini). So it’s not a WiFi issue. I think it’s time to give up on this product.
I’m almost there too! It is ridiculous to me that my One mini, which is situated on the same floor as the router and only 15-20 feet away, is having signal strength issues. It seems there are inherent issues in the One mini that Verizon hasn’t fixed.
I think I’ll call Comcast in the morning to see what they have to offer
Definitely done with this FIOS TV One mini connected wirelessly. It does not work as advertised! It is absolutely horrible!
So I’ll run coax cable and hopefully it will work.
The only reason I went with this product was due to the wireless boxes. Running coax is going to be difficult given our setup. What really bothers me is that Netflix and Hulu and the VZ DVR all work fine wirelessly. It’s just live TV which is horrible. Unwatchable. Really surprising that VZ markets this product - does it work for anyone wirelessly?
Did you try going into the routers wireless settings and change the broadcast channels to manual, then use a different channel from the usual ch1 and ch5? Don't think you can change the hidden one for the mini, but this might clear some interference.
Tech support supposedly changed it from channel 1 to channel 11 last week
@Clevfan65 wrote:Tech support supposedly changed it from channel 1 to channel 11 last week
Channels 1 and 11 are on the 2.4 GHz band. The minis use 5 GHz, so changing those channels won’t help the minis.
@Edg1 wrote:
@Clevfan65 wrote:Tech support supposedly changed it from channel 1 to channel 11 last week
Channels 1 and 11 are on the 2.4 GHz band. The minis use 5 GHz, so changing those channels won’t help the minis.
Would changing the channels on the 5ghz wireless settings possibly help?
@clem53 wrote:
@Edg1 wrote:
@Clevfan65 wrote:Tech support supposedly changed it from channel 1 to channel 11 last week
Channels 1 and 11 are on the 2.4 GHz band. The minis use 5 GHz, so changing those channels won’t help the minis.
Would changing the channels on the 5ghz wireless settings possibly help?
I would say it’s worth a try. Downloading a wifi analyzer app an changing to the best 5 GHz channel to see if that helps. I really think it might be something Verizon needs to iron out. Whether it’s programming or a hardware issue I’m not sure. It also just could be the wifi environment in certain peoples houses. I think the wifi connection should be last resort.
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