- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes.... On Fri 2/23/18 I recieved 4 new STBs and a new router. I have been a fios customer and had the same old equipment for the last 6+ years. Since I WAS still paying for it I wanted the new equipment and if course that came with additional cost and a renewed 2 year contract (which I was not in one before the upgrade). I also reduced from 5 to 4 STBs. After new installing the equipment, my TV will randomly turn itself on and the verizon "screen saver" comes on....
So.....
Customer service call 1 Explained situation.... result.... reboot medua center box from thier end...
Condition still happens...
CS call #2....
Set stand by time to none, factory pre set to 4 hours.. did not understand this as this setting turns OFF the box after a period of inactivity.
Condition still happens....
CS call #3....
Remedy.... I drive to verizon store exchange "defective" box for new one.. (V thinks box is rebooting itself).... Result..... TV turns itself on again....
CS call #4 (all these contacts are all in the same day mind you)
Install new box... Explained condition... solution.. I have a bad power source... remedy.... remove power supply from surge protector and plug into a diffrent power outlet... All these calls started about 9:30 AM, 10:30 now, I go to bed, wake up. TV is on again....
I unplug HDMI cable to TV from back of box go shower and get ready for work. TV has NOT turned yet... it has been over an hour so far......
The box to TV hdmi cable will be disconnect until later today. If the TV is off, after all that has been done, it is not the TV, not the power source, not a defective box, must be the programming or something....
I will not be stuck in a new 2 year contract paying an additional $17 and have to deal with this multiple times a day.
ANY IDEAS OR HELP??.
Solved! Go to Correct Answer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
First I would try going Menu/Settings/Audio & Video/Video Settings/TV Input Control and set to Disable.
If it still does it you’ll probably have to turn the same settings off in you TV. Different brands have different name so just search your TV brand and HDMI CEC.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This might be cuased by a new feature on the VMS boxes called Customer Electronics Control. I noticed it starting doing it for me when the Netflix widget came out. It allows the STB to automatically turn on TVs and set the TV's input to the current HDMI connection on TV's that support that feature.
An option might be to disabled CEC from your TV or possible use a different video cable. Component is a good alternative.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There is a setting under Menu Settings Audio&Video TV Control that allows you to disable CEC on STB.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did not fix the issue either....
At the end Verizon cant help.
@CRobGauthwrote:There is a setting under Menu Settings Audio&Video TV Control that allows you to disable CEC on STB.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Verizon can not remedy this issue..
I want to go back to the old equipment and old service....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What the model of your TV?
Which STB is being used on that TV?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We are having this exact same problem after upgrading our set top box last month as part of a two years contract. We did not have any problem with the old equipment. We have spoken to Fios tech support several times trying different things, at end they have no idea how to fix this. The only way to stop the TV from coming on is to disconnect HDMI cable. Please let us know if you find a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We have exactly the same problem. TV turns itself on every 30 minutes or so, Verizon has been no help, and the only thing that fixes it is to disconnect the HDMI cable. We also have a Toshiba television. Please help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What model STB?
Have you disabled CEC on both STB and TV if available?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't see anything that says CEC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@CRobGauthwrote:What model STB?
Have you disabled CEC on both STB and TV if available?
There is no disabling of the CEC on the main unit. I did not find one nor did the verizon rep. The link on the TV had been off also.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Setting is not called cec.
Look under menu settings audio/video video settings TV input control. Set it to disabled.
What model Toshiba? My Samsung has an option to disable cec as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just set this on all of my set top boxes. I hope this works. I'll let you know tomorrow.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What type of TV do you have?
Just stumbled upon my Samsung has an option to automatically turn of connected devices.
Go in to settings and see if TV has cec settings. Disable them.
And go into stb and disable as well.
On stb, do menu settings audio/video video TV input control.
Set to disabled.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All the settings are disabled as suggested, but the tv still powers on. It's a Toshiba LCD, don't know the model, ~5 years old.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
SO far from all that I have seen this appears to be happening on Toshiba TVs only when using the VMS equipment, it might be a bug that was introduced recently.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Samiiwrote:We are having this exact same problem after upgrading our set top box last month as part of a two years contract. We did not have any problem with the old equipment. We have spoken to Fios tech support several times trying different things, at end they have no idea how to fix this. The only way to stop the TV from coming on is to disconnect HDMI cable. Please let us know if you find a solution.
That is the only way I can stop it also
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Seeker1437wrote:What the model of your TV?
Which STB is being used on that TV?
Its a Toshbia and the main video center and a client box both do it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure if you're still dealing with this but the answer is to connect your tv with the colorstream cables (5 analog plugs: 2 audio, 3 video) rather than HDMI. That is the only thing that fixed the problem for me (after trying every other suggestion in this forum).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
We are having the same problem and have tried all of these suggestions including swapping out box this morning and disabling the video input (which did not give us the choices listed here.).
Saw the HDMI cord posts and thought “AHA” so we disconnected that, turned the TV off and a few minutes later it IT CAME BACK ON. The TV is not even connected to the box. We got a black “no signal” screen
I was shocked. I was so sure that would work.
Also ours comes back on within a few minutes of turning off every time, not 30-45 minutes as some have said.
We have now unplugged the TV for the night. Any other suggestions would be most appreciated!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We have the same issue and as well as others and are counting the days until we can go back to our old service provider. We have been nothing but disappointed with Fios since switching about 6 months ago.
