TV won't stay paired with soundbar
TLaud
Newbie

We have a recurring (and of course frustrating) problem since switching to Fios that our soundbar doesn't stay paired to the TV.  Probably 25-50% of the time that we turn the tv on, the soundbar doesn't come on.  We go through all of the steps to re-pair it, and then a few days later it happens again.  Any suggestions?

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1 Solution
clem21
MVP MVP
MVP

Try going into the Fios Voice Remote menu and disabling video input control. If that doesn't help try simply toggling it on and off. Just a shot in the dark.

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5 Replies
clem21
MVP MVP
MVP

Try going into the Fios Voice Remote menu and disabling video input control. If that doesn't help try simply toggling it on and off. Just a shot in the dark.

TomH121
Community Leader
Community Leader

Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Equipment Model Nos. ?
TV

Sound Bar

Fios 

TLaud
Newbie

It's a Samsung TV and a Bose sound bar.  (I'd have to look really hard for the model numbers).  

We have the newest fios equipment (remote and boxes) since we are new customers (<6 months)

I'm not sure what you mean by Fios.  

Does that help?

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Cliff11
Enthusiast - Level 2

I had this problem with a Samsung TV and SoundBbar.  I removed HDMI connection and used Optical Connection.  I know there are some who think the Optical Connection is inferior.   Sounds the same to me.  I have 5.1 surround sound and it all works fine.  No problems since making this change.  It's been over 2 years now.  

clem21
MVP MVP
MVP

How do you have the equipment wired? HDMI from Fios One to sound bar, sound bar HDMI to tv? Optical to soundbar? Details please.