Tablet offer

I was due to upgrade my contract for internet recently.  I did renew and later received a paper offer for $250 toward a tablet. Unfortunately, I misplaced the offer. I called to see if the offer was still active. After a few numbers I found it was still active. I was told a copy would be sent in the mail and I should receive it within a few days. After a week of waiting I called {edited for privacy}, which I believe is the promotional department. I was transferred twice before a woman gave me my reference number and another code but she said that she could not help me and transfered to the first number I called.  That person told me that another offer would be sent out. It is going on almost three weeks and I still have not received the offer in the mail. (I was also given {edited for privacy} and I called that as well at some point.) 

I even went to a verizon store to see if I can use the numbers I was given but it didn't work.  I was told I need the barcode on the offer to take to verizon as well as informed about the concern of not having the offer and potential duplicated uses.  While I do understand that, from what I was told it is as simple as sending out the same offer a month ago but I still have not received it.  It is very frustrating to be bounced around multiple times and hearing conflicting information when it seems like just it should be a simple process. I called again tonight but will have to call again since it was closed.  I am trying to be patient, however, I am trying to buy it as a Christmas present for my mum so she has something but its been very difficult. 

Re: Tablet offer
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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