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Tech Support
GodwinTurk
Enthusiast - Level 1
‎11-03-2008 11:11 AM
I called tech support this morning @ 9:44 AM to ask about the "unable to locate Hub problem" and one other problem. I had a choice of waiting 20 minutes on hold or getting a call back in "approx 20 minutes". I decided to have them call me back. Well, it is now 2:09 PM and I am still waiting for the call back.
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MWNets78
Newbie
‎11-03-2008 11:31 AM
It dosen't really matter. They won't be able to help you with your "Unable to locate hub" problem. They would of told you to turn everything off and then back on.
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GodwinTurk
Enthusiast - Level 1
In response to MWNets78
‎11-03-2008 11:34 AM
@MWNets78 wrote:
It dosen't really matter. They won't be able to help you with your "Unable to locate hub" problem. They would of told you to turn everything off and then back on.
I figured that but I wanted to let them know I had the problem also. The more that call the better chance of them fixing it. I hope.
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Tireman
Enthusiast - Level 2
‎11-05-2008 09:34 AM
Verizon never calls back I've had four different instances in the last couple of years where I was told I would get a call back by techs, customer service, and billing and didn't get the call back once.
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Techman28
Master - Level 1
In response to Tireman
‎11-05-2008 12:39 PM
There isn't a fix for this issue just yet but as soon as I get additional info I will be more than happy to share it.
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TimSykes
Specialist - Level 2
In response to Techman28
‎11-07-2008 06:25 AM
Verizon support is really bad. I have talked to people who said they call back and never do. Even put in request to talk to supervisors on two different occasions, and never get a call back from one. If it wasn't for my 20/5 internet, I would have dropped the fios TV and internet because the hassle of setting up my TV service. And why can I not just call one number and talk to the people I need to with out getting transferred all over, and why do I have like three different account numbers. Hell yesterday I was on for 45 min, and they day before for over 90 min, because they got my billing wrong, and could not figure out why I could not sign my TOS on the web link. Sorry about the rant, but over the last month I been on the phone with support for over 15 hours. 
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DerekB
Enthusiast - Level 3
‎11-08-2008 01:24 PM
There is no permanent fix for this issue.  The workaround is to power cycle the DVR only and the other STBs should find it and I heard its only supposed to be a one time problem.
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