Technician no call
johnny0071
Newbie

I am going to put this out there as I have a feeling my technician will be a no show and no call today. First off, Verizon allows me to book a technician for the morning time slot on a weekend. If you can't get anyone to show up on time, please don't charge me some outrageous amount on my bill. Secondly, an upgrade of an internet speed and I need a technician. Hello, you guys can just provision on your end. I don't understand why I need a technician. Thirdly, your call center is pathetic, doesn't work weekends which is a joke.

What is my recourse here? Take another day off?

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2 Replies
jonjones1
Legend

The problem with weekend appointments is “no one wants to work weekends”

some that do like to see money in their pockets. But not all.

the reason you may need a truck roll is because your ONT may need an upgrade, or ethernet run, or a pole reassignment. 

I am sure Verizon doesn’t want to pay for a premise visit when they can flip a switch.

so hopefully someone showed up and all is well in Fios land. ☃️

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CRobGauth
Community Leader
Community Leader

Keep in mind this is a speed to peer support forum.

Twitter support does work weekends @verizonsupport

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