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Television is unwatchable since forced upgrade

We recently got the forced upgrade to the new wireless items from the previous STB. Since then, television is unwatchable. We are getting constant VMS errors and we never go more than 5 or 10 minutes without it all cutting out. It then somehow reconnects. Watching from the DVR isn't any better. Same issues, choppy video, jumps in viewing and garbled video.

We never had any of these problems before the forced upgrade.

We already have gigabit wireless. We only have the 2 stb's on the FIOS router wireless. All other items go through a different router so as not to interfere.

Try watching a sports event when it cuts out every 2 or 3 minutes with the VMS error. It's really impossible. The constant error is PLBY_122. But the STB is available because it comes right back.

It is 7:57 PM EST. Since we started watching the hockey game on TNT, it has cut out 20 times.

How is Verizon going to fix this?

Comments

clem21

@allyphoto
wrote:
We recently got the forced upgrade to the new wireless items from the previous STB. Since then, television is unwatchable. We are getting constant VMS errors and we never go more than 5 or 10 minutes without it all cutting out. It then somehow reconnects. Watching from the DVR isn't any better. Same issues, choppy video, jumps in viewing and garbled video.
We never had any of these problems before the forced upgrade.
We already have gigabit wireless. We only have the 2 stb's on the FIOS router wireless. All other items go through a different router so as not to interfere.
Try watching a sports event when it cuts out every 2 or 3 minutes with the VMS error. It's really impossible. The constant error is PLBY_122. But the STB is available because it comes right back.
It is 7:57 PM EST. Since we started watching the hockey game on TNT, it has cut out 20 times.
How is Verizon going to fix this?

One thing is to make sure the main Fios box isn't too close to the router. Several people have reported problems when it is too close. Second would be to try a wired connection to the VMS using this:

https://www.verizon.com/support/residential/tv/equipment/stream-tv-landing/moca

Seems to be a much more reliable way to connect. Also it is looking like there was a problem with a recent firmware update, so I'm sure a fix will be coming very soon.

dinap24

I am having the same exact problem. Frequent PLBY_122 error. Always needing to troubleshoot and reboot. I've had tech support visit twice so far. Changed from wifi to hard wired without resolution of this problem. On line review show this to be a frequent problem suggestive of faulty equipment. If this was a car, there would be a recall. Verizon need to resolve this definitively.

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