Terrible Fios home service
nycdoc1
Newbie

I have just spent 1.5 hours trying to get back channels (some of them REGULAR BROADCAST channels in my local area) that Fios says are no longer included in my account. I've rebooted everything. Twice. No help. Checked the coax cable. I am unable to login to my online Fios account because it only sees that I have a Verizon mobile phone account and doesn't "see" that I also have Fios. Which I really wish I didn't. Had to when I moved, unfortunately. What does someone have to do to get help???

There is no "live" person to help, I am unable to sign in and I can't get multiple channels. All for only 25% more than I was paying when the account was opened three years ago.  I'm on a fixed income and Verizon doesn't cut seniors a break (unlike some other companies). When this contract is done, so am I. I have HAD IT.

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LawrenceC
Moderator Emeritus

Hi [nycdoc1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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