Terrible customer service
JG791
Newbie

my husband took the day off from work because for two weeks we have a terrible picture and our time slot was 1-5 and it is 6:25 and still no one has come and when you call they tell you they can't reach anyone.  we asked for a manager and were told that they wont call us back so not even to bother.  What kind of service is this? already called optimum for pricing now going to call direct tv.  So disapppointed been a customer for so long.

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Re: Terrible customer service
LawrenceC
Moderator Emeritus

Hi JG79,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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