Totally ******* inept installer AND supervisor ... two days, no service...

This is all rhetorical because there is no fixing your company:

Installer spent 6 hrs trying to get fios tv to work and finally gave up and told us to follow up with his supervisor the next day.  The first words out of the supervisor's mouth were that they were dealing with 'emergencies' and he didn't want to send another installer because it would be a waste of time.

Well fine way to treat potential customers.  I'm going to Time Warner.  Peace out.

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