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Tv Service outage
bluezapfel1
Enthusiast - Level 3
‎06-23-2015 06:57 PM

Started about 9:30pm on 6/23/2015, zip code 20136, Bristow, VA. STB rebooted, now it display a message about billing which is incorrect. Internet and phone work. Tried calling Verizon twice and get a busy/disconnect after going through automated prompts

anyone else having any issues?

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Dukeblue1
Newbie
‎06-23-2015 07:01 PM
Having the same issues in 22554 area. Verizon customer service not answering
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BWSterling
Newbie
In response to Dukeblue1
‎06-23-2015 07:36 PM

Looks like none of us paid their bills.  Same thing here in Sterling.  I guess the storm got something (or that is what we will be told).

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WahooMike
Newbie
‎06-23-2015 07:01 PM
Yep. Experiencing same thing in NoVa. Went out at 9:30.
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bluezapfel1
Enthusiast - Level 3
‎06-23-2015 07:02 PM

Glad to know it's not just me..

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nosnow2015
Newbie
In response to bluezapfel1
‎06-23-2015 07:08 PM

Outage in NW DC as well. Verizon is absolutely the biggest piece of **** there is.

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IrishPete
Enthusiast - Level 1
In response to nosnow2015
‎06-23-2015 07:09 PM
Same issue in Manassas.
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Headzup22
Newbie
‎06-23-2015 07:05 PM

Having same issue in 22407. Started at 9:30 same message. 

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Wallaces81
Newbie
‎06-23-2015 07:05 PM
Any luck with anyone yet? We're out in 22408 F'burg
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kathyandemma
Newbie
In response to Wallaces81
‎06-23-2015 07:08 PM

Same thing in Vienna.  I call and then they say they are going to transfer me and I get disconnected.  

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hamiv
Newbie
‎06-23-2015 07:08 PM

45 minutes and still on hold.  22207.  same 11010 error message. 

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Redbird62
Newbie
‎06-23-2015 07:12 PM

Out in 22401 in Fredericksburg. Same error message "disconnected possibly due to billing issues" - bill is paid so no that is NOT the issue Verizon! FIX IT ALREADY!!!

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13466
Newbie
In response to Redbird62
‎06-23-2015 07:17 PM

Same in Northern Virginia.  Has anyone waited long enough to get through to an agent?  If yes, any info to share?  Since this appears to be a system wide glitch, I hope it is a system wide fix

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S-dub
Newbie
‎06-23-2015 07:14 PM
Yep I am out in 22408 as well with the same exact problem. Hope I am not missing anything exciting during the Nats game
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nosnow2015
Newbie
In response to S-dub
‎06-23-2015 07:18 PM

I was watching the O's. Old-school cable never had these problems or, if there was an outage, it was easy to ascertain that was the case. OK, after storms, accidents happen. But I had to go to this chat area to verify it was a widespread service outage.

I despise modern "interconnectivity."

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13466
Newbie
In response to nosnow2015
‎06-23-2015 07:20 PM

At the very least, VZ should be able to say "the service is down" instead of "you have been disconnected due to billing issues"

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jbrown0080
Newbie
‎06-23-2015 07:16 PM

Same thing happening to us in nokesville. I have been on hold with verizon for 40 mins. 

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Tripod2000
Newbie
‎06-23-2015 07:17 PM
Same issue in 20165. Waiting for Support Chat to begin for 30 minutes so far...
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piercew3
Newbie
‎06-23-2015 07:17 PM

Same here.  Been on hold for over 45 minutes and live chat says 1 hour and 11 minute wait.

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vgella
Newbie
‎06-23-2015 07:20 PM
I am having same issue at zip code 20110 City of Manassas around 9:30PM.
I tried calling Verizon with no luck. Keep getting a busy out dial tone.


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Justeen
Newbie
‎06-23-2015 07:22 PM
I have the same problem. When I call I get through the prompts and it says I'll be sent to someone that can help but the line goes blank, no hold music or anything, beeps and then disconnects me. I tried the fios app to troubleshoot as well, but it scans for problems for a few minutes, tells me it can't find anything wrong, and asks me to contact verizon for more help.
I only had it installed last Tuesday and I'm not due to pay them anything until mid July.
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