Tv constantly stuttering/freezing
amduffany
Enthusiast - Level 1
  • So the past few months our tv shows keep freezing/stuttering. It doesn't matter if it's live tv or a recorded show in the dvr. Sometimes it's worse than other times and it doesn't matter what channel. It makes some programs unwatchable and is infuriating. My husband and I have tried trouble shooting it every way possible at home and we are getting to the point where we will just cancel and go back to comcast. Please help verizon! I have attached a link to the video I uploaded of the issue!

https://m.youtube.com/watch?v=fnUztUa_Zo4&feature=youtu.be

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3 Replies
Edg1
Community Leader
Community Leader

Looks like an HDMI issue. Do you have another HDMI cable you can try?

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amduffany
Enthusiast - Level 1

Thanks for the idea. We have tried that and that doesn't seem to resolve the issue!

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clem21
Community Leader
Community Leader

@amduffany wrote:

Thanks for the idea. We have tried that and that doesn't seem to resolve the issue!


What Fios box do you have? Is it going through a soundbar or receiver? Have you tried rebooting the box and the router? Have you checked ALLthe coax connections and your splitter? Do you have more than 1 TV and box, and does it do it on all TVs if you do?

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