Univision Now authentication issues
soccerFanatic
Newbie

So I pay for Galavision and TDN, I can watch them on my tv. But when I go to their streaming service in Univision, I'm not allowed to watch Galavision or TDN, which have the Champions League games I want to watch. I talked to their customer service, and they said the issue was on FIOS' side, given that they get authentication from FIOS to see if I am allowed to watch that channel. So please, someone help me.

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2 Replies
Ccczzz
Enthusiast - Level 1

I have this same issue right now. What gives?

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clem21
Community Leader
Community Leader

@Ccczzz wrote:

I have this same issue right now. What gives?


You may need to contact customer service and have them reset your accounts. That usually takes care of authentication issues. Also make sure to delete the info and cache in the app on your device. You may also have to remove and re-install the app from a fresh download.

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