@ShankAaron wrote:
We just upgraded our internet fro. 300MB to the 1gb and installed the new router a week ago. Since we've installed and had the new internet speed up and running any HD channel we watch (except for local channels) constantly skips at random intervals.
I called tech support who suggested I unplug the hdmi cable going to my LG Smart TV for a few minutes to dissipate any static electricity interference, but the problem remains. I took it a step further and replaced the cable altogether with a new 8k cable- no change.
I called back to tech support who asked me to check the coax splitter, but we don't have one. Our coax runs from the main junction box to my neighborhood directly into the house. The coax was installed when I started Fios Tv and internet service when we moved into our home 5 years ago and the tech ran new cable directly into the house.
Does anyone have a similar experience, or a solution? It's driving us NUTS!!! Thanks in advance.
I'm assuming you have Fios service, since most areas no longer have regular coax installations, and you would need the Fiber to get to Gigabit speed internet service. You should have a box that looks something like this that the black wire from the street goes into:
First there has to be a splitter in the system somewhere after the ONT. The ONT gets an optical cable feed from the street, then sends out a coax and ethernet line to the router. You could have a splitter just before the router or just after the ONT, but there has to be one. That splitter has to be MoCa 2.0 certified or you'll get lots of problems like dropouts. The system should be wired like this:
The router should have both coax and ethernet attached. A coax line should go from the ONT to the splitter, then to the router, and from the splitter to the Fios VMS box.
Ok, so I took some pictures of the ONT, but there's no way for me to confirm the wiring based on the diagram you provided. The ONT is in the garage and the splitter (which I replaced) is on the second floor of our home just before the new router. What wiring and connections I did find I disconnected, inspected, and reconnected making sure everything was snug and secure. STILL no improvement. And don't forget, we NEVER had this issue until we upgraded the internet and router. What would you guys say is my next step in this spiral of frustration?
@ShankAaron wrote:Ok, so I took some pictures of the ONT, but there's no way for me to confirm the wiring based on the diagram you provided. The ONT is in the garage and the splitter (which I replaced) is on the second floor of our home just before the new router. What wiring and connections I did find I disconnected, inspected, and reconnected making sure everything was snug and secure. STILL no improvement. And don't forget, we NEVER had this issue until we upgraded the internet and router. What would you guys say is my next step in this spiral of frustration?
From your pictures that ONT is over 11 years old. I'd be asking Verizon to replace it with a current version and see what happens. The pictures also show an error in the MoCa network, which would cause issues with your guide and On-Demand. Also what Dexman said is a good way to see if your cabling is suspect if you can do it.
