VMS1100 Guide Slow to Load in with Subscribed Filter

I've recently upgraded to the VMS1100 STB, and I've been having issues with the menu response time; it's extremely slow compared to my previous STB. The worst is with the guide. When the filter is set to "All" in my guide, there is 1 second delay between when I press the "Guide" button, and when the guide shows up on my screen. Get this, when the filter is set to "Subscribed", there is a 5 second delay between when I press the "Guide" button and when the guide shows up on the screen. In both cases, there is a 1 second delay between pressing any button to navigate the guide, and when the STB responds to the command. I've contacted Verizon 5 times, and have yet to be given a solution. They keep blaming the issue on various outages our upgrades that are set to happen "in 10 hours". Anyone else experiencing this issue?

My previous STB was very responsive; it almost seemed liked it knew the button I wanted to press before I pressed it. I don't recall the exact model, but it was a Motorola only capable of recording two shows at once.

1 Reply
Moderator Emeritus

Hi Sm3llMyS0x,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.