VOD_153 fix?...verizon just keeps lying to me

i have been chatting with verizon reps the past few days about VOD error 153...they just keep lying to me, it's an outage blah, blah, blah...it will be fixed by the morning blah, blah, blah...yea, i'm still getting the error.

Does anyone know what will fix this so we can actually use this service that I am paying for but not getting?

I plan to ask a verizon tech next time i see a truck somewhere, but I wanted to see if anyone on here has a fix.

I am in the south eastern New England area.


Re: VOD_153 fix?...verizon just keeps lying to me
Moderator Emeritus

Hi JP1971,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.