This is very aggravating and I am not going to wait on hold (especially on a holiday) to get this resolved. If I have not finished a VOD episode and return to watch it later, whenever I resume the episode, it goes back to the very beginning of the show. I have to fast forward to the point I was at before. This has happened numerous times. Someone please tell me how this can be resolved. Thanks.
That's definitely strange. I just watched an on demand movie and I'll admit that it's nice having the option of watching it now or later and the guide really makes sure to confirm that you are the account holder who wants to make the rental. I was able to hit the pause button while I went to the bathroom and that worked all right.
There is a bug in VOD right now that Verizon is aware of but no ETA on a fix.
It's over a month later and I'm still having this issue....Frustrating!
I've had the same problem for several months now...and spent hours on the phone with customer service and billing people. They said it's a known issue but no resolution in sight...really frustrating. They did give me a $35 credit twice so far but I have to call & go through all the waiting to get it....it was supposed to be a $35 credit every month for a year.
Once again, I've given up on a movie--a movie I paid $10 for--because I paused it and when I got back, all of about 5 minutes later, it had gone back to the beginning. I'm not about to replay 120 minutes of a movie at 2X speed, whiich is as fast as it goes. A check of the forums makes it clear this has been a problem for over a year. Absurd. Flextime my butt--there's nothing flexible about a movie you have to watch as if it were broadcast--if I can't pause it, why am I paying for it?
I doubt if anyone will bother to answer this, but it has happened several times now, and I'm fed up.
I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.
@Stavros wrote:I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/
That is a totally inane answer from a Verizon rep on the issue of having to restart (" It looks like your issue may require a Verizon representative to review your account details" - really?) a movie every time it is paused.
The only favorable workaround that have been tossed about (since it seems that this problem of restarting a movie over and over again - is perhaps very low on the "list of fixes") ... keep the movie running when you go to the fridge (or wherever) then just back it up (at a snails pace of 2X) ... better than having to run through an hour or so on a minimal "Fast Forward"
I have the same complaint! I've had this happen over and over again for MONTHS!! Even worse, many of the VOD shows will not let you fast forward faster than 2X.
If VERIZON does't get off their butts and get this fixed, I'm planning on cancelling the service.
@KH-OrnEsh wrote:
@Stavros wrote:I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/
I continue to experience this problem. This issue was reported 2 years ago!!!! Can Verizon not listen to customers! Does Verizon not have the ability to improve its service!
I do take exception to ORNAHP's response ... to call customer service. This is a perfectly good forum to discuss the shortcomings of the VZN service, particularly when VZN is SO delinquent on repairing a horrible flaw.
I will be calling customer service to get my money back!
FYI, this only happens when the pause times out.
It's a known bug with the VOD platform and is documented by VZ's engineers. There was supposed to be a fix coming in 2012, not sure if it was implemented, maybe just not enough people making noise about it to make it high priority.
It is August 2024, the most recent post on this problem was February 2013, and the problem persists. Have they never fixed this?
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