VOD keeps giving me an error "NOT ENOUGH CREDITS" STILL NOT FIXED after a week

I think Verizon has made me come to my wits end with this service. I'm paying a car note for a toyota every month! And the incosistent service I have been given is ridiculous. I have not heard from ANYONE regarding my "open ticket". I have researched this problem and it seems it is VERY common, but you refuse to address it with customers nor offer a credit on bills in which people are paying.

I would like someone to contact me or just FIX the problem...

Cutting the cable cord sounds more and more easier as the days go by.

Re: VOD keeps giving me an error "NOT ENOUGH CREDITS" STILL NOT FIXED after a week
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.