VOD resume play useless
VODskepticism
Enthusiast - Level 1
The issue I'm having is with video on demands "resume play". When we stop a program part of the way through, and try to attempt to go back and watch the rest of it, it starts it over from the beginning most of the time. Every once in a while it will remember where we last stopped watching and resumes play correctly, but most of the time it does not. This is very annoying when we're watching a VOD show on a program that does not allow fast forwarding because we are forced to either start over and rewatch the whole show or just not waste our time with it any longer. Please fix this issue as it has become a major annoyance with our service with Verizon..
26 Replies
Anthony_VZ
Master - Level 3

Sorry about the resume function. To fix the press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION.

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matcarl
Master - Level 1

Anthony, that is not going to fix it. This is a known problem right now with VOD

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tjthrasher
Newbie
we are having the same problem, very frustrating. also, when resuming an HD movie that had previously displayed correctly bars now appear om the sides of our screen.
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Scorp007
Enthusiast - Level 2

yes, this is a problem with me too.  Looks like it has been a problem for a year if you search through the forum.  Seems like they would have a solution by now.  Bummer that you have to restart everything from the beginning - and really bad that this has been a problem for a year, and still there is no solution.

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MRSullivan
Enthusiast - Level 2

I guess VZN doesn't train their technicians very well -- they have shipped me new boxes for the issue!  Then, I call back tonight, since I still had the problem with the new box, and they told me that it is a known problem. 

The tech told me that it was to be fixed in the next release of the 'interactive media guide"?  Does anyone know when the next release is coming?

I recommend that people call customer service for a monetary credit.  Maybe if enough $$ are paid out, we will get the fix faster.

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retiredme
Specialist - Level 1

I am boycotting VOD until the system is fixed. I lost a paid-for movie at the halfway point when I took an intermission and the system timed out. I searched in vain every menu for some "resume play" option. I discovered "My Library" had the movie in Flex View, but only Standard Def ( not acceptable). I attempted the purchase page hoping for a "resume" option, but no - and I didn't do a re-purchase because I don't trust VZ to get it right. I called Billing to get a credit. I know that the recent VZ partnership with Redbox means that VZ hopes to make VOD an expanded feature which as accessed frequently by customers. Well, that isn't going to happen if the VOD system is unreliable.

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diamondrop987
Newbie
I have this same problem and it is VERY annoying when watching a TV show when all the shows I watch won't let you fast forward so if I stop the show I have to re-watch it all the way up to the point I left off at. Also if you pause the show for a couple mins to use the bathroom it times out and then... Same thing, I have to watch the show from the beginning again! This needs to be resolved!
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retiredme
Specialist - Level 1

I have always disliked the term "VOD" because it really isn't. It is more like "what is on the menu". Just like a restaurant, you only get to choose what is on the menu, not anything at anytime. For a truer VOD experience, and one that is technically more reliable than the poor implementation of VZ, I have begun to use my laptop to stream to my TV, and I have purchased a ROKU device as well. Both provide a very satisfying experience with surprisingly good picture quality, even for standard definition fare. High definition is available depending on content and the provider. I have not yet gotten a subscription to Netflix or Hulu Plus, but they have a lot of HD material. There is a lot to choose from many providers that is free, and the ROKU people are partnering with both free and subscription providers. As an Amazon Prime member, I also get a lot of free movies and TV shows from that source. This is a whole new adventure in entertainment options, with lots of choices and a level of satisfaction not provided by VZ. I am not affiliated with Amazon or ROKU other than as a client.

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stan5409
Enthusiast - Level 2

I'm having the same problem over and over and over again due to a VOD program I'm watching is stopping half way through the hour program causing me to start again from the beginning. I've had to do this 4 times tonight even after resetting the control box.

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eieio1
Enthusiast - Level 1

This is a BASIC function that does not work whatsoever.

Kindly pay particular attention to this, please, Verizon FiOS TV, and fix immediately.

Otherwise, more and more people will think of Verizon FiOS TV as a "me too" and not like Comcast's leadership position in terms of providing lots and lots of content (look up the news of what Comcast is doing moving forward!).

Here in nyc/manhattan, we have no Comcast option.

Granted, Verizon's FiOS internet service is solid.   I have had only 1 instance of "no internet" from roughly midnight till around 5am one night in around 1 year's use.   That is as good as internet access gets vis-a-vis other providers like Time Warner, etc.

mschauber
Enthusiast - Level 3

We have a better chance of winning the lottery than we do getting this lack of function fixed.  I was told by a rep tonight that as of 1.9, the pause function doesn't save location and that's the way it was designed.  After complaining and showing how **bleep** this process is given that instead of streaming a movie once, it can easily take a half dozen times since the pause function times out in less than two minutes and that doesn't even give enough time to make a cup of tea, that the bandwidth being wasted is unbelievable.  And of course the FF function is only 2x and not longer has 3x or 4x and the fast forward doesn't work on VOD, probably because they don't want you going through the commercials they are putting before many movies and shows now, it takes 10 mins to FF through 90 mins of movie just to watch the last 15 or 20.

I think FiOS is now being managed by the same people that manage Time Warner Cable.  I left TWC in favor of FiOS because of their shotty services and support.  Now VZN has fallen as low as TWC which puts them in competition for politician level idiocy.

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Anthony_VZ
Master - Level 3

Sorry for the complications on resuming the VOD. We are updating the VOD servers to get this corrected.

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CRobGauth
Community Leader
Community Leader

Can you give us an idea how long we will have to wait for a fix? Is it measured in terms of days, weeks or months?

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MRSullivan
Enthusiast - Level 2

Anthony, what is your position that you would know definitively what VZN is doing on the matter?  I think this is the frustration of the users.  Is there a "published tech note" within VZN that can be referenced?  One of the reasons that I question your veracity is that I was told that the issue was in the software/firmware on the customers 'cable box', and that it would be fixed in the "next update" on which VZN was currently working?

So, we have "the truth" changing like a revolving door.  Again, do you have a technical reference that you can quote?

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beingmrkite
Newbie

C'mon Verizon what are we doing to fix this?

It's been months and neither new boxes or your useless in home agent or resetting stbs/bhrs is going to fix this.... Or is this just what we have to look forward to as VZ stops the fios build before selling all its wireline assets to frontier like in those "rural" states or fairpoint in new england??? 

Verizon doesnt seem to care about supporting anything.  Just sell the product, get the revenue but don't support it.  Good business model though since Lowell just collected another $23 million bonus BUT MY VOD RESUME STILL DOESNT WORK!!!!!!

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Gaia1633
Enthusiast - Level 1
We were promised the resume play option would be fixed with June update. So frustrating trying to watch something on VOD and having to constantly fast forward to get back to where we left off. Wonder how Comcast is these days...
Hubrisnxs
Legend

said by keyboards:

Try the following and see if resume works for you (it seems to for me but YMMV):

DO NOT hit resume from the VOD listings. Instead got to MY RENTALS (first level of VOD menu), select the video you want to resume and from there select resume.

No guarantees.



This may work for some.   best of luck.   From reports on other forums, next software isn't until late 3rd quarter or 4th quarter of this year. 

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mja351
Enthusiast - Level 3

i still have this problem to this day and it is very annoying and a major reason i dont use vod

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eljefe
Enthusiast - Level 3

I am under no illusion that chest thumping on this forum will have any positive effect, but I too am done with VOD until the resume problem is corrected.  Until then I'll just rent my movies some other way.

Maybe....just maybe....if resume being broken costs Verizon enough revenue they'll take notice and move a fix up  on their list of priorities.   I won't be holding my breath.

kathleenpf
Enthusiast - Level 2

Verizon just keeps raising their prices, and giving us less.

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