Verizon Removing Channels From My Plan

[Mechy1]

I’m curious how this works....since you keep removing channels from my plan, and you’re not replacing them with anything comparable, can I get out of my contract? Or, can I move to the lower plan that still has the discovery channels that you removed from my plan? Lower plan =lower cost. 

[CRobGauth]

Most cable company contracts allow them to add or delete channels from packages as they we fit.

You can can change packages at any time without any penalty, just have to keeps a package.

[davec411]

At a higher cost for what I was told where my choices.

How is this fair or right?

[Friendly]

You never expected justice from a corporation did you? They have neither a soul to lose nor a body to kick.

[BuffaloBill1]

I agreed to a package of channels and now they are moving those channels to higher priced packages. It's one thing to remove them, entirely another to move them to a high priced package.

They already tried to jack my rate even though I had a contracted price but was able to get that resolved via BBB.

I only have a few months left and will be changing over to DirectTV Now. Been with Verizon since the beginning but now I am done.

[CRobGauth]

Most service providers do this.
As they sign new contracts, they may have to move channels around.

Sometimes they add channels, sometimes they delete.

Its because of the fact they pay by the number of subscribers in a package.

If they don't see enough subscribers watching that channel, they may remove it.
The contracts we all agree to allow them to make these changes even though your contract is in force.

[Mechy1]

I'm about a year and a half new to Fios. Before Fios I was with Comcast for many, many years. I honestly don't remember them moving channels around like they do here. Even all the removing of channels, I don't remember that also. 

[ronernie]

Removing a channel for company cost factors is fine and they tell you this when you flip to a channel that has been actually removed, however unsubscribing you from a channel that is still on their service after you have had it for many months on a contract is actually a breach of contract and any lawyer will back you on that!

[CRobGauth]

Read the terms of service.

You agreed to allow them to drop channels at any time during your period of contract.

This is based on contracts they sign with content providers.

Their contracts determine which packages get a channel. If that contract changes, they have to change package contents.
And this is common amongst cable providers.

[Pkfrustrated]

Guys you/we can leave at any time....there is no contract.   But be careful, fir example, today is 1/29/21..... my cycle  is starts the 8th of the month  the bill that you/i am paying tomorrow in advance for the period 2/09 thru 3/8, is going to have an extra charge of a month. I just asked a cust serv guy about it. They just want to nail you

[Friendly]

You are so right VERIZON IS NOT THE ONLY OPTION FOR MANY. We are looking at options all ready. Plus we are contacting the BBB and our state Utility Commissioner.

[Friendly]

I wrote to the VERIZON AWARDS deparment, I had earned a few points to purchase a tube of BUTT CREAM from being done in by my FAVORITE CHANNEL DELETEION as you have lost 2 of your favorite. I am a VETERAN TOO, as was my father who was presented on 12/7/1941 when the Japanese Attacked Hickam and Pearl Harbor. My grandfather was a WWI Veteran so those two channels were important to me as well. The first YEAR THE HISTORY CHANNEL ACKNOWLEGDED MEMORIAL DAY they showed ALL ALLIED FILMS AND DOCUMENTARIES. They heard from me about that and it was corrected. 

Getting back to the REWARDS POINTS. I told them I in good faith could NEVER RECOMMEND VERIZON TO A FAMILY MEMBER OR FRIEND AGAIN,  and then have them discover their PAID FOR FAVORITE CHANNEL HAS BEEN DELETED AS WE HAD OUR AND YOURS DELETED. I don't do things like that FOR MONEY OR POINTS, I have to live with myself and sleep at night. I am being treated for STAGE 3 PROSTATE CANCER, I DON'T NEED THIS KIND OF ABUSE at this point in my life or what is left of it nor should any one I know or care about. GOD BLESS AND KEEP YOURSELF HEALTHLY.

[RangerG]

I honestly don't think Verizon cares much what we think.  They are a corporate entity and the only thing that gets stakeholder attention is a loss of revinue.  If enough subscribers get angry and leave for other services, it is possible they would change their policey.  But honestly, I bet the bait and switch tactic of hoodwinking folks into paying more is working out well for their MBA's, so why change?  I am a Veteran too, head of a national support orgainization and I am going to make sure all my brothers and sisters find out about their dropping AHC from packages we can afford.   Fine print in a contract is one thing, doing the right thing is another.  Verizon has the right to do whatever their contract says because folks like the veterans who posted here paid a price for that freedom.  Shamefull way to treat those who served their nation and are now on fixed incomes.  Vote with your feet folks.  When your contract is up, carefully research the alternatives and vote with your wallet.  Probably would not hurt to mention it on social media so others are aware and don't make the same poor choice.

[Friendly]

We may never meet however my father enlisted in 1937. I learned on 12/7/1956 on the 15th ANNIVERSARY OF THE JAPANESE ATTACK in my 3rd Grade History class from an interview our teacher read. She left out my father's name and then she surprised us when she announced his name. In 1943 LOU ZAMPERINI was assigned to Pops 42 SQ. This Lou with Billy Graham. VERIZON SHOULD SUPPORT OUR VETERANS AND PROVIDE THE AMERICAN HEROES CHANNEL FREE TO VETERANS.

[Bobkeith33]

Verizon Executives please listen to your customers! You are on a collision course that will undermine your customer base to the point of disaster. Be warned, if you want to keep us (customers) please change your course quickly or you will be looking for another job very soon! You have been warned and hopefully you will comprehend what we are trying to tell you... or you will take responsibility for a disaster similar to Kodak, IBM, GE, do I need to keep going? Thank You

[TaxDawg82]

They don’t care. Verizon billing issues are common as shown in this thread alone. 

Guaranteed rates that aren’t guaranteed. Promised channels in a package are not on the package anymore. List goes on....

Yes, everyone does it.....don’t care as that doesn’t make it right nor should it stop someone from complaining about the ripoff.

[Weehenri]

I have been with Verizon 9 years, now one year into a two year contract they took away all the chnanels I have been watching.When I called up Verizon a year ago and siniged up for a new two year contract,the Agent said everthing will remain the same ''NO CHANGES''well enough said for that,now all I am left with is basic channels.What kind of a contract is this when they dont  live up to there side of it,its almost like being a hostage,I have a year to go a year on the contract and if I want to get my channels back I  have to pay fifthy dollars more, and there not offering and option of getting out of this bogis contract.Once I called up and a  agent told me,I should not have been getting these channels any way ''Nice''no I said  they were part of my package,CNN,MSNBC,lerning ch.,history ch,nathional geo, smithsonian ch., the lerning ch., qvc,msn and a few others for 9 years  all gone. So this is how they treat customers who have been with them for years.I only wish I could leave Verizon tomorrow, or even today would be better.I am 74 disabled and on a fixed income, it just seems to me there trying to squize money out of us,and dont give a **bleep** about the customers...

[CRobGauth]

The issue for Verizon and other cable providers is managing costs.

Content providers get paid for every subscriber that can watch a channel whether they watch it or not. So when a content provider raises their rates, cable providers have to decide if they can absorb the price increase in their current customer revenue or if they maybe have to drop some customers to pay less.

Contracts can also dictate what level of users must have access.

[mononucleosis]

I lost all of my History channels yesterday for no reason. Even Verizon couldn't figure it out until after I had been on the phone for almost an hour. It turns out that they wanted to extract more money from me. They took away my American Heroes channel on D-Day, and I am a retired veteran. But of course, they would give it back if I would agree to a higher priced package, and that is the only way. It seems my so-called Grandfatered package was not grandfathered any more.

Between Fios and Verizon Wireless, I spend over $3000.00 per year on their service, but that doesn't matter. All that counts is that they saw an opportunity to nickel and dime me, even though I am on a fixed income. All this over one channel. Does the greed never end?

"Greed is good!" ...Gordon Gekko,  Wall Street".

I am disgcusted. But since I live in Pittsburgh, I have an alternative (excuse me while I gag) Comcast.

[CRobGauth]

If you check your STB, I beleive there were messages relating to changes in channels.

FIOS and Wireless are two different divisions that don't give credit for services with the other.

Lastly, this is mainly a peer to peer support forum.

[tensionbuilding]

It only gets worst. First lost AHC125 then HUB259. Couple days later TENNIS 92, next day GSN184 and LOGO187. We will see what other channels will be lost. Called to complain but did not get straight answer. Asked if billing price will go down and told no but for more money they will reinstate lost channels. Forgot also lost 212, 213, 214, 219, 222, and 225.  Can someone help