Verizon stream android box

Verizon gave me a stream tv box and it is now in recovery mode it is asking to press volume up/down and source but the remote isn't doing anything when I press volume up/down can someone please help me reset this device please.

Re: Verizon stream android box
Moderator Emeritus

Hi Jgonza,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.