Very slow channel change - intermittant

[blueribb]

QIP7232-2 FIOS DVR

I have had this DVR for about a year and it's been almost flawless until recently. For the past couple weeks it will intermittantly freeze or lock-up while changing channels. It can take up to 20 seconds for it to respond to any keys while in this condition. You just have to wait for it to respond. It's getting really annoying.

Anyone else having this problem ?

Glenn

Fairless Hills, PA

[SG231]

We are having this problem also, for about a month.  We've been tolerating it, expecting it to be fixed with a software update but it seems to have gotten worse in the last week or two.  It seems to always be the first channel change after the unit is powered on, and then occassionally after that.

System information tells me a I have release 1.9.1 and "platform id" QIP-7216 P1.  We also have a slave unit in the bedroom (STB without a disk) that is doing the same thing.

Clearly this is a software issue.  Both these units have been nearly flawless for 2 years.

[Larry_L]

We leave our box on 24/7 and still have the issue.  It does seem to hapenn after sitting for a long time and then seems to respond normally after the first lock-up. 

I have seen it sit for over 30 seconds while trying to switch from a commercial to another channel - the commercial ended and another one began before I had control.

Maybe 1.9.9 will fix it.  I whish we had the choice wheter to accept an upgrade like the WII gives you.  IMG 1.4 seemed just fine to me.

Does Comcast have these issues?

[Mistaya]

I changed to Fios I guess about 8-9 months ago. Before that I was with Comcast. I never had this problem. Also hard to get use to a DVR that doesn't allow watch a 3rd channel while recording. You can tell it is recording with a small red light on it but you never know if it is one show or two so then you are afraid to change a channel incase you screw up recording.

[Justin46]

---

@Mistaya wrote:

I changed to Fios I guess about 8-9 months ago. Before that I was with Comcast. I never had this problem. Also hard to get use to a DVR that doesn't allow watch a 3rd channel while recording. You can tell it is recording with a small red light on it but you never know if it is one show or two so then you are afraid to change a channel incase you screw up recording.

---

If you want to know what channel(s) are recording, simply hit the DVR button, you will clearly see whether one or two are recording. And even if two are recording and you try to change channels the DVR will warn you and ask which of the two channels that are recording you want to stop. You will not lose your recordings unless you specifically tell the DVR to stop recording one of them....

As to being with Comcast before, if you can't live with recording two channels and being able to only watch a previously recorded program and not watch a live third channel, then I suggest you go back to Comcast. Hopefully in the not too distant future Verizon will deliver maybe a four tuner DVR, but for now two tuners is all we have.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[blueribb]

Why not re-issue the last firmware as an upgrade temporarily until this problem is resolved ?

[tns]

Hints are that its not the firmware, but other changes in the network.  They appear to have stopped migrating these changes, but they are not supplying details.

They are asking some people that have reported this problem to work with them.

Be sure if you see this problem (I don't see it) to report it via contactus or other means.

[heynow00]

Verizon,

Can we please get an update on this ?   This is a real pain in the butt.

Thank You

[Photoflash1]

Can't Verizon provide us with some sort of status update?

Is acknowledging the problem some kind of violation of company rules?  Or just rude?

[PJL]

---

@Photoflash wrote:

Can't Verizon provide us with some sort of status update?

Is acknowledging the problem some kind of violation of company rules?  Or just rude?

---

I suspect it is a company policy.  The moderators and Verizon employees that do answer questions on this forum normally try to be helpful.  In this case, they've been silent which leads me to believe they are being prevented from helping or commenting.

[KidHorn]

Last night was awful. I was switching between the NFL game and the Nats baseball game. Every time I hit the last channel button it took 30 seconds or more to respond.

My gut feeling is Verizon won't do anything about this. That's why we haven't heard anything. They probably don't know how to fix it and it doesn't seem to effect enough people.

[Shamika_VZ]

Hello,

We have several threads on this issue and we are proactively working on this case. If you have experienced recent issues, please send me a PM as we are still gathering more information.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[bob4281]

Same issue for me. Pittsburgh, PA. Only happens on my DVR. No other equipment seems to be an issue.  Rebooted multiple times with no success.

[blueribb]

I cannot figure out how to PM Shamika_VZ. I did an online chat with a Verizon FIOS rep (Uzma) about this issue on Aug 28th but have not heard anything since. Am I to understand that this problem does not affect everyone ? It's hard to imagine that Verizon has not solved this problem yet.

[PJL]

You need to be logged in, and then click on the user's screen name in their post.  On the right side of the screen is a link to send a private message to the user.

[Coachdny]

Sluggish channel changes and logos NOT showing -  queens , NY

[doropallo]

---

@Shamika_VZ wrote:

Hello,

We have several threads on this issue and we are proactively working on this case. If you have experienced recent issues, please send me a PM as we are still gathering more information.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

---

Recent issues?  They have never stopped, actually seems to be getting worse, before it was mostly when the box was first turned on, but now it is happening all of the time.  Can't even swap between 2 channels without the screen freezing up and going blank for a time.

[MANXIMUS]

I'm seriously dissatisfied with Fios right now. I haven't had any issues with my service since I got it and I've actually boasted about how good Fios is to all my friends,until now. About 3 weeks ago I started experiencing the STB delay problem and I contacted tech support online and they remotely reset all 6 of my boxes. I was assured by the tech that I wouldn't have the issue again. 2-3 days later the same delay started again so I called support again and they reset the boxes again. I explained to the tech support person this had been done already and that it wouldn't fix the problem so I asked what internally could be the issue. He suggested bad splitters so I wen out and bought new wires and splitters just to be safe. I rewired my entire home and it worked for a few days but then it started again. I called again and asked if a tech could be sent out but the operator told me a request for a tech had be denied?? I was told they were sending me RF extenders which deal with signal interference between the remote and the STB but I had clearly explained that the remote was not the issue. I explained to the operator that it made no sense for me as a customer to wait 4 days for devices that wouldn't work to be sent so that I would then have to call back and go through the tech scheduling process all over again. She said there was nothing she could do and this was the only option she could offer at that time. I agreed because what was I going to do but that morning I called back because as a customer I didn't feel I should have to wait for service on a product that I pay a considerable amount for that was not working. I called and complained and they dispatched a tech who came out and replaced the brand new splitters I just spent $40 replacing not to mention the $200 I spent on new wiring. The cable worked for two hours after he left and the problem started again. I called again and the tech ran diagnostics on my router and had me on the phone waiting...until I got disconnected and no one called back. All of this is now compounded by the fact that I came to the forums and I now see this is a known issue so making me replace the splitters and my own decision to rerun new wires was a complete and utter waste of my time. I'm seriously considering cancel my service at this point unless I hear from someone really quick about fixing my cble and apologizing for wasting my time and there needs to be a correction made to my bill because I'm not paying for three weeks of aggravation and crap service.

[Mistaya]

I just went through it with Verizon too. I was actually on the phone for them to break the lease on my old router so the new could work. I asked them about the issue of the guides freezing and they said they never heard about it then said it was probably my old router going bad. They also sent those signals to my boxes but sure enough the next day they we freezing again by that evening. It is getting frustrating. I said something about an update maybe causing this and I was told that was imposible the signal has to go through the router and that was probably the issue. I did tell her their forums are filled with this complaint and it needs to be checked into. I know their are mods in here occassionally since you see as below this they do respond. I wanted them to understand these are forums that are watched by Verizon on occassion.

[doropallo]

So they claimed it was your router?  In our house we have 1- 7232 and 3 7100s, our router is about 18 months old, and the only box having these problems is the 7232.  Yesterday I was browsing the VOD, decided to watch something and when I selected it the box shut down and re-booted on its own.  Yet my daughters pulled up VOD all day on the 7100s and never had an issue.

[Adrienne_VZ]

We still haven't heard back from you or received a form submission. Do you still need assistance? Please reply back if so that way we can assist further. Thank You,

[Justin46]

---

@Adrienne_VZ wrote:
We still haven't heard back from you or received a form submission. Do you still need assistance? Please reply back if so that way we can assist further. Thank You,

---

Adrienne,

There are 165 posts in this thread, from many different people, you need to QUOTE whatever post you are replying to (have you even looked to see that there is a Quote button to make it easy?). And if it is directed to everybody who has posted here, that is ridiculous, of course they still have the problem because Verizon has not done a thing to fix it.

I see you only have 8 posts in the Forums in almost two years, so you are a relative rookie here, but for heavens sake,you and other Verizon people should THINK before you post.

And while I am at it, when is Verizon going to actually fix the problem documented in this thread? This thread was opened on 8/17/2012, I posted here the same day, and I created a thread on 8/23/2012 on the Community Leader Round Table board to try to get some specific additional focus. Many people have posted here, there are threads at DSLReports about this, there is obviously a real problem, and Verizon hasn't even bothered to officially acknowledge the problem in over 1 1/2 months, much less actually fix it. Why? Are you too busy getting out of the FiOS business or something? It is time for someone at Verizon to step up and actually do something! Fix it, for heavens sake!

I have been a member here on the forums since August 2008 and they are just about worthless now. In the beginning we had good questions from customers, and some Verizon reps who knew what they were doing and talking about and really tried to help. Now? Virtually no worthwhile answers from Verizon, mostly just putting the posters off, and honestly, not very many worthwhile questions from customers either (this thread and a few others excepted).

I have been a big fan of the FiOS product since Sept. 2005, and for that matter I still am, but the support and these forums suck big time. Major action is needed IMO.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248